Issue description

The device stops during processing, and the software prompts "Air pump exception" and the error code indicates "AIRPUMP.ELEMENT_ABNORMAL.STALLED".

Possible causes

1. The connector of the air tube is blocked.
2. The air tube is twisted or bent severely.
3. The air pump is faulty.

Troubleshooting procedures

1. Test the air pump

Follow the steps to check whether the air pump works normally.

(1) Switch to the USB connection. (If the VPN is enabled, turn it off first.)

(2) According to your system, select the link to control the air pump.

1. Turn on the air pump.

For Windows: http://201.234.3.1:8080/cnc/cmd?cmd=M15S255&force=1

For macOS: http://201.234.4.1:8080/cnc/cmd?cmd=M15S255&force=1

2. Turn off the air pump.

For Windows: http://201.234.3.1:8080/cnc/cmd?cmd=M15S0&force=1

For macOS: http://201.234.4.1:8080/cnc/cmd?cmd=M15S0&force=1

Observe whether the air pump and the airflow from the nozzle work stably.

• If both of them are stable, check for other issues.
• If the air pump works unstably, replace a new air pump.
• If the airflow is unstable, follow the steps below to check the air tube and its connector.

2. Check the connector of the air tube on the Z-axis

(1) Use a 2 mm hex key to remove the cable fixing block (as shown) and unplug the air tube. Removing the connector of the cable is not needed.

Refer to the video to operate: Replace the Z-Axis Adapter Board of xTool P3.

(2) Rotate anticlockwise to remove the window lens. And remove the focus lens from the front of the laser module.

(3) Insert a toothpick or tiny screwdriver into the connector to check whether residues or foreign objects are accumulated. If yes, clean them up.

3. Check the connector of the air tube on the left side

(1) Disconnect xTool P3 from a power supply.

(2) Remove the left plate as shown. And you can see the video tutorial Assemble & Disassemble the Casing of xTool P3.

(3) Cut the cable ties at the air tube connector, press the black lock on the connector, and pull out the tube.

(4) Check whether residues or foreign objects are accumulated in the air tube connector. If yes, clean them up.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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