Hereinafter, xTool P3 is referred to as P3 and xTool SafetyPro™ IF2 2.0 as IF2 2.0.

Issue description

After power-on, P3 cannot connect to IF2 2.0.

Possible causes

• The xTool Studio software or P3 firmware version is not the latest.
• P3 is not paired with IF2 2.0.
• IF2 2.0 is connected to another machine.
• The Bluetooth module cables inside P3 are not securely connected.
• P3's Bluetooth module is faulty.
• IF2 2.0 is faulty.

Troubleshooting procedure

Step 1: Check and upgrade software and firmware version

Upgrade xTool Studio and P3 firmware to the latest version and try again.

Step 2: Pair P3 with IF2 2.0 again

P3 has a built-in Bluetooth chipset. Therefore, you do not need to insert the Bluetooth dongle.

 1. Press and hold IF2 2.0's power button for 5 seconds. Its Bluetooth status indicator will then blink white, indicating that IF2 2.0 enters pairing mode.

2. In xTool software, choose Device settings > Accessory Information. Then click Add to add a new accessory.

3. On the Accessories available page, click Connect to complete pairing.

Step 3: Remove abnormal binding and bind again

If IF2 2.0 is not connected but is displayed in the software, as shown in the following figure, click the close icon on it to unbind IF2 2.0. Then pair it with P3 again.

Step 4: Check whether IF2 2.0 is connected to another device

Verify whether IF2 2.0 is currently paired with another device. If yes, disconnect IF2 2.0 from that device and connect to P3 by referring to Step 2. 

Step 5: Check the cabling of P3's Bluetooth module

1. Power off P3 and disconnect its power cable.

2. Remove the left cover.

3. Inspect the Bluetooth module cables marked in the figure below to see if they are loose. If they are loose, reconnect them firmly.

4. Restart P3 and try again.

If the problem persists, contact our customer serice. If IF2 2.0 or the Bluetooth module is confirmed faulty, we will replace it for you.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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