Issue description

The software prompts "Sensor exception detected", and the error code indicates "COOL_WATER_MACHINE.ELEMENT_ABNORMAL.NOT_FOUND".

Possible causes

1. The firmware is not the latest version.
2. The connection cable of the water-cooling machine is loose.
3. The connection cable of the water-cooling machine is damaged.
4. The water-cooling machine is faulty.

Troubleshooting procedures

1. Check the firmware and software

Update the firmware and software to the latest version. And then restart the device.

2. Check the connector of the water-cooling machine

(1) Disconnect xTool P3 from a power supply. Remove the left plate according to the illustration below or the video.

Video: Assemble & Disassemble the Casing of xTool P3

(2) Find the connection cable as shown.

(3) Unplug and plug the connection cable, and restart the device. Observe if the device can work normally.

3. Check the cables of the water-cooling machine

(1) Disconnect xTool P3 from a power supply. Remove the rear plate according to the illustration below or the video.

Video: Assemble & Disassemble the Casing of xTool P3

(2) Check whether the connection cables of the water-cooling machine are damaged.

• If the cables are damaged, replace the water-cooling machine.
• If the cables are not damaged, check for other issues.

4. Check the power cable of the water-cooling machine

(1) Disconnect xTool P3 from a power supply. Remove the rear plate according to the illustration below or the video.

Video: Assemble & Disassemble the Casing of xTool P3

(2) Check whether the power cable of the water-cooling machine is loose.

• If the power cable is loose, secure it.
• If the power cable is not loose, check for other issues.

5. The water-cooling machine is faulty

Replace with a new water-cooling machine.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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