Issue description

When pressing the Start button on the HP2 heat press machine, its screen displays error code E5 (see the figure below).

Possible causes

The ironing plate is not fully returned to its home position.

Troubleshooting procedure

Ensure that the ironing plate is pushed all the way back into position.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

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• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

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