BOARDS.ELEMENT_NOT_FOUND.motion_gd470

• The software occurs exceptions.
• The connection cable is loose.
• PCBA is faulty.

Troubleshoot Main Control Board Disconnection (Error Code: motion_gd470)

BOARDS.ELEMENT_NOT_FOUND.airpump_gd303

• The software occurs exceptions.
• The connection cable is loose.
• PCBA is faulty.

Troubleshoot Main Control Board Disconnection (Error Code: airpump_gd303)

BOARDS.ELEMENT_NOT_FOUND.z_axis_gd303

• The software occurs exceptions.
• The connection cable is loose.
• PCBA is faulty.

Troubleshoot Main Control Board Disconnection (Error Code: z_axis_gd303)

BOARDS.ELEMENT_NOT_FOUND.display_gd757

• The software occurs exceptions.
• The connection cable is loose.
• PCBA is faulty.

Troubleshoot Main Control Board Disconnection (Error Code: display_gd757)

CONTROLLER.TMP_HIGH.MASTER

• The processing time is too long.
• The working environment temperature is too high.
• The main control board is faulty.

• Update xTool Studio software and the firmware to the latest version.
• Power off the device and let it sit for a while to allow the main control board to cool down.
• Check the ambient temperature. If the temperature exceeds 30℃, prepare a heat dissipation device.
• Replace the main control board.

Error Code GO_HOME.FAILED.X_AXIS

• The thumb screws are not removed.
• The gantry is stuck by foreign objects.
• The X-axis motor is faulty.
• The limit switch of the gantry is faulty.
• The connection cable is loose.

Troubleshoot X-axis Homing Failure for xTool P3

Error Code GO_HOME.FAILED.Y_AXIS

• The thumb screws are not removed.
• The gantry is stuck by foreign objects.
• The Y-axis motor is faulty.
• The limit switch of the gantry is faulty.
• The connection cable is loose.

Troubleshoot Y-axis Homing Failure for xTool P3

Error Code GO_HOME.FAILED.Z_AXIS

• The lead motor is stuck by foreign objects.
• The Z-axis motor is faulty.
• The limit switch of the gantry is faulty.
• The connection cable is loose.
• The limit switch sheet is distorted.

Troubleshoot Z-axis Homing Failure for xTool P3

Error Code GO_HOME.FAILED.V_AXIS

• The firmware occurs exception.
• The limit switch is faulty.
• The connection cable is loose.

Troubleshoot V-axis Homing Failure for xTool P3

The main titles of the error codes for each motor are the same. You must use the letters to identify the specific motor.

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.X_AXIS

X-axis motor

• Electrostatic interference
• Motor malfunction
• Connection cable malfunction

Error Codes and Troubleshooting Guides for Motor Drive Exception

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.Y_AXIS_L

Left motor on the Y-axis

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.Y_AXIS_R

Right motor on the Y-axis

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.Z_AXIS

Z-axis motor

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.V_AXIS_RD

Bottom-right motor on the lifting platform

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.V_AXIS_RU

Upper-right motor on the lifting platform

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.V_AXIS_LU

Upper-left motor on the lifting platform

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.V_AXIS_LD

Bottom-left motor on the lifting platform

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.U_AXIS_REVOLVE

Rotary attachment on the U-axis

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.U_AXIS_CARRY

Conveyor feeder on the U-axis

Error Code MOTOR_DRIVER.ELEMENT_ABNORMAL.GAS_BOTTLE

Gas cylinder motor

BOTTOM_BED_LIMIT_LEVELING.TIMEOUT

• The lifting platform is stuck by the foreign objects.
• The V-axis motor is faulty.
• The limit switch of the V-axis is faulty.
• The slat slot is dirty.
• The distance measurement sensor is faulty.

Troubleshoot Bed Leveling Exception for xTool P3

BOUBLE_Y_LIMIT_LEVELING.TIMEOUT.

• There are foreign objects on the Y-axis.
• The limit switch on the Y-axis is failing.
• The motor of the Y-axis is faulty.

Troubleshoot Gantry Calibration Exception for xTool P3

CAMERA.EVENT_TYPE_SIDE_CAMERA_UP_DISCONNECT.

1. The flex cables of the camera occurs exception.
2. The camera is faulty.

Troubleshoot Side Camera Disconnection for xTool P3

CAMERA.EVENT_TYPE_SIDE_CAMERA_DOWN_DISCONNECT.

1. The flex cables of the camera occurs exception.
2. The camera is faulty.

Error Code COOL_WATER_MACHINE.ELEMENT_ABNORMAL.WATER_TMEP_SENSOR_ERR

• The software occurs exceptions.
• The water-cooling machine is faulty.

• Update xTool Studio software and the firmware to the latest version.
• Restart the device.
• Replace the water cooling system.

Error Code COOL_WATER_MACHINE.ELEMENT_ABNORMAL.ENV_TMEP_SENSOR_ERR

• The software occurs exceptions.
• The water-cooling machine is faulty.

• Update xTool Studio software and the firmware to the latest version.
• Restart the device.
• Replace the water cooling system.

Error Code

COOL_WATER_MACHINE.ELEMENT_ABNORMAL.NOT_FOUND

• The software occurs exceptions.
• The connection cable is loose.
• The connection cable is damaged.
• The water-cooling machine is faulty.

Troubleshoot Water-cooling Machine Exception - Sensor Exception Detected (Error Code: NOT_FOUND)

Error Code COOL_WATER_MACHINE.ELEMENT_ABNORMAL.NOT_WORKED

• The software occurs exceptions.
• The water-cooling machine is faulty.

• Update xTool Studio software and the firmware to the latest version.
• Restart the device.
• Replace the water cooling system.

Error Code COOLWATER_MACHINE.ELEMENT_ABNORMAL.HUMI_ERROR

• The software occurs exceptions.
• The connection cable is loose.
• The connection cable is damaged.
• The humidity sensor is faulty.

Troubleshoot Water-cooling Machine Exception - Sensor Exception (Error Code: ABNORMAL.HUMI_ERROR)

COOL_WATER_MACHINE.ELEMENT_ABNORMAL.WATER_LINE_LOW

• Inadequate antifreeze.
• The water cooling system is faulty.
• The device is leaking.

Troubleshoot "Device Water Level Too Low" for xTool P3

COOL_WATER_MACHINE.ELEMENT_ABNORMAL.WATER_FLOW_LOW

• The antifreeze is not mixed well.
• The proportion of the antifreeze is a high concentration.
• The water pipe is twisted and the water flow is not smooth.
• The water pump of the water cooling system is faulty.

Troubleshoot "Device Water Flow Too Low" for xTool P3

COOL_WATER_MACHINE.TMP_WARNNING.WATER_TEMP_LOW

• The temperature of the antifreeze is too low.
• The ambient temperature is slightly below normal.
• The water cooling system is faulty.

• Power off the device and let the antifreeze cool down (41℉-82.4℉), and then restart the device.
• Check the ambient temperature. If it is under 41℉, place the device under the ambient temperature of 0℉-82.4℉.
• Replace the water cooling system.

COOL_WATER_MACHINE.TMP_ERROR.WATER_TIEMP_ULTRA_LOW

• The temperature of the antifreeze is too low.
• The ambient temperature is too low.
• The water cooling system is faulty.

• Power off the device and let the antifreeze cool down (41℉-82.4℉), and then restart the device.
• Check the ambient temperature. If it is under 0℉, place the device under the ambient temperature of 41℉-82.4℉.
• Replace the water cooling system.

COOL_WATER_MACHINE.TMP_WARNNING.WATER_TEMP_HIHG

• The temperature of the antifreeze is too high.
• The ambient temperature is too high.
• The water cooling system is faulty.

Error Codes and Troubleshooting Guides for High Water Temperature

COOL_WATER_MACHINE.TMP_ERROR.WATER_TEMP_ULTRA_HIHG

• The temperature of the antifreeze is too high.
• The ambient temperature is too high.
• The water cooling system is faulty.

Error Codes and Troubleshooting Guides for High Water Temperature

COOL_WATER_MACHINE.TMP_ERROR.WATER_TEMP_HIGH_LONG_TIME

• The temperature of the antifreeze is too high.
• The ambient temperature is too high.
• The water cooling system is faulty.

Error Codes and Troubleshooting Guides for High Water Temperature

AIRPUMP.ELEMENT_ABNORMAL.STALLED

The air pump is stalled.

• The air tube is clogged.
• The air pump is faulty.

Troubleshoot Air Pump Exception (Error Code: ABNORMAL.STALLED)

AIRPUMP.ELEMENT_ABNORMAL.CUR_LOW

The current of the air pump is too low.

• The software occurs exceptions.
• The silencer of the air pump is dirty.
• The air pump is faulty.

• Update xTool Studio software and the firmware to the latest version.
• Restart the device.
• Replace the muffler of the air pump.
• Replace the air pump.

AIRPUMP.ELEMENT_ABNORMAL.PUMP_TEMP_HIGH

The temperature of the air pump is too high.

• The software occurs exceptions.
• Extended processing
• The cooling fan of the air pump is faulty.
• The air pump is faulty.

Troubleshoot Air Pump Exception (Error Code: ABNORMAL.PUMP_TEMP_HIGH)

AIRPUMP.ELEMENT_ABNORMAL.PUMP_TEMP_ERR

The temperature sensor of the air pump is abnormal.

• The software occurs exceptions.
• The muffler of the air pump is dirty.
• The air pump is faulty.

• Update xTool Studio software and the firmware to the latest version.
• Restart the device.
• Unplug and plug the connection cable of the air pump. Then restart the device.

• Replace the air pump.

Error Code AIRPUMP.ELEMENT_ABNORMAL.TEMP_HIGH

The temperature of the air pump board is too high (＞80℃).

• The ambient temperature is too high.
• Extended processing
• Air pump board malfunctions.

1. Turn off the device, wait 30 minutes for it to cool down, and then turn it on.
2. If the ambient temperature exceeds 30°C, it is recommended to install a cooling device before using xTool P3.
3. The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.TEMP_LOW

The temperature of the air pump board is too low.

• The ambient temperature is too low.
• The air pump board malfunctions.

1. Place the device in an environment with a temperature between 5 and 25°C before processing.
2. The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.NTC_SHORT_CIRCUIT

The temperature sensor of the air pump board is abnormal.

The air pump board malfunctions.

The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.SECOND_PEAK_CUR_PROTECT

Second-level protection against current surges in the air pump

• The air pump is stalled.
• The silencer is clogged.

1. The air pump is stalled. Follow the tutorial.
2. The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.FIRST_PEAK_CUR_PROTECT

First-level protection against current surges in the air pump

Error Code AIRPUMP.ELEMENT_ABNORMAL.SECOND_OVER_CUR

First-level overcurrent protection for the air pump

Error Code AIRPUMP.ELEMENT_ABNORMAL.FIRST_OVER_CUR

Second-level overcurrent protection for the air pump

Error Code AIRPUMP.ELEMENT_ABNORMAL.SHORT_CIRCUIT

The air pump is short-circuited.

• The connection cable is faulty.
• The air pump board malfunctions.

1. Restart the device.
2. Power off the device. Remove the left panel. (Assemble & Disassemble the Casing of xTool P3 - xTool Support Center). Unplug and plug the connector below, then restart the device.

3. The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.VOLTAGE_HIGH

The voltage of the air pump is too high.

The air pump board malfunctions.

1. Restart the device.
2. The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.VOLTAGE_LOW

The voltage of the air pump is too low.

The air pump board malfunctions.

1. Restart the device.
2. The air pump board is faulty. Replace the air pump board.

Error Code AIRPUMP.ELEMENT_ABNORMAL.SPEED_OVER

Air pump out-of-step protection

The air pump malfunctions.

1. Restart the device.
2. The air pump is faulty. Replace the air pump.

Error Code AIRPUMP.ELEMENT_ABNORMAL.HALL_EXCEPT_PRE

Abnormal Hall of the air pump (before processing)

Error Code AIRPUMP.ELEMENT_ABNORMAL.HALL_EXCEPT_RUNNING

Abnormal Hall of the air pump (during processing)

Error Code LASER_POWER.TMP_HIGH.

• Extended processing
• The ambient temperature is high.
• The temperature sensor malfunctions.

Troubleshoot "Laser Power Supply Temperature Too High" for xTool P3

Error Code GYRO_SENSOR.MACHINE_TILTED.

• Device tilted
• Intense vibration
• Main control board failure

1. Place the device on a level surface and restart it.
2. Avoid the device to severe vibrations, and wait until it has come to a complete stop before restarting it.
3. Replace the main control board.

Error Code WEIGHT_SENSOR.ELEMENT_ABNORMAL.

• The connector is loose.
• The weighing sensor malfunctions.

1. Power off the device. Remove the left panel. (Assemble & Disassemble the Casing of xTool P3 - xTool Support Center). Unplug and plug the connector below, then restart the device.

2. Replace the fire-extinguishing module.

Error Code GAS_BOTTLE_HOME.TIMEOUT

• The reset sensor of the gas cylinder motor malfunctions.
• The connection cable is loose.
• The gas cylinder motor malfunctions.

Troubleshoot "Gas Cylinder Motor Exception" for xTool P3

Feeding accessory sensor disconnected

Error Code FEEDER.SENSOR_DISCONNECT.

• The connection cable is loose.
• The conveyor feeder main control board is faulty.

Troubleshoot Sensor Disconnection for Automatic Conveyor Feeder (Error Code FEEDER.SENSOR_DISCONNECT.)

Feeding accessory homing failed

Error Code FEEDER.FAILED.RESET

• The conveyor feeder connection cable is faulty.
• The conveyor feeder limit switch is dirty.
• The connection cable of the conveyor feeder limit switch is loose.
• The conveyor feeder motor is faulty.
• The conveyor feeder main control board is faulty.

Troubleshoot Feeding Accessory Homing Failed (Error Code FEEDER.FAILED.RESET）

Infrared laser module temperature too high

Error Code RED_LASER_HEAD.TMP_HIGH

• Extended processing in the laser module
• The ambient temperature is too high.
• The laser module is faulty.

1. Put the device on standby and wait for the laser module to cool down.
2. If the ambient temperature exceeds 30°C, it is recommended to install a cooling device before using xTool P3.
3. Laser module malfunctions. Replace the laser module.

Infrared laser module temperature too low

Error Code RED_LASER_HEAD.TMP_LOW

• The laser head has not finished heating up.
• The ambient temperature is too low.
• The laser module is faulty.

1. Put the device on standby and wait for the laser module to heat up.
2. Avoid using the device in environments where the temperature is below 0°C.
3. Laser module malfunctions. Replace the laser module.