Overview

This guide addresses three common Wi-Fi connection problems with your xTool P3 laser engraver:

Issue 1: Wi-Fi configuration failure

When attempting to configure Wi-Fi connection for your xTool P3 in xTool Studio, you can see the Wi-Fi network name in the list, but the setup fails with the error message: "Wi-Fi setting failed!"

Issue 2: Device not found after configuration

You have successfully configured the Wi-Fi network for your xTool P3, but the device still doesn't appear in the device list, showing the message: "Device not found."

Issue 3: Wi‑Fi settings lost after reboot

After configuring Wi‑Fi, restarting your xTool P3 causes the previous Wi‑Fi configuration to be lost. As a result, the device cannot reconnect to Wi‑Fi automatically, and the Wi‑Fi must be reconfigured each time.

Potential causes

• Weak or unstable Wi-Fi signal.
• The computer's Wi-Fi functionality is disabled or malfunctioning.
• The Wi-Fi network is hidden (not broadcasting its SSID).
• The Wi-Fi name or password contains unsupported special characters or is too long.
• A VPN or proxy service is interfering with the local network connection.

Pre-checklist

Before troubleshooting, ensure you are configuring Wi-Fi correctly:

💡 Important: xTool devices differ from typical consumer electronics (smartphones, tablets, smart watches) in their connection process:

• Consumer devices: Connect directly to Wi-Fi networks through device settings.
• Correct procedure:
• • Connect xTool P3 to your computer via USB first.
  • Open xTool Studio.
  • Go to Device settings > Basic info > Wi-Fi setting.
  • Click "Setting" and follow the on-screen prompts to select your network and enter the password.

📘 Refer to: Wi-Fi Connection for details.

Troubleshoot issue 1: Wi-Fi configuration failure

Step 1: Verify Wi-Fi network consistency

Ensure that your computer and your xTool P3 are both attempting to connect to the exact same Wi-Fi network.

• If your computer is on a different network (e.g., a 5GHz network while xTool P3 is on a 2.4GHz one), switch your computer's Wi-Fi to match the one you are configuring for xTool P3.
• If it is the same network, proceed to the next step.

Step 2: Check Wi-Fi signal strength

Signal Requirements:

• Ensure the device is positioned in an area with strong and stable signal.
• Laser devices are not professional communication devices and require higher signal strength and stability compared to typical consumer electronics like smartphones.
• Recommended: Position xTool P3 closer to your router during initial setup.

Signal Testing:

• Test Wi-Fi strength using your smartphone at the laser device's location.
• If the signal is weak, relocate the router or device for better connectivity.

Step 3: Check Wi-Fi name (SSID) & password

Certain characters and lengths can cause the configuration to fail.

• Wi-Fi Name: Ensure the name does not contain special characters like ', ", !, or \. If it does, please rename your Wi-Fi network in your router's settings.
• Password:
• • Double-check that you have entered the password correctly.
  • Ensure the password does not exceed 32 characters. If it does, you will need to shorten it in your router's settings.

Step 4: Check for VPN/proxy conflicts

⚠️ Warning: VPNs or proxy software (e.g., V2ray, Clash) may alter network settings and block device communication.

Disable VPN Software:

1. Check for active VPN connections in your system settings.
2. Completely disable all VPN/proxy software.
3. Attempt to reconnect the device.

Step 5: Check for proxy settings

Ensure your computer is not using a proxy, as this can interfere with device detection.

• If a proxy is enabled, turn it off and try connecting again.
• • Windows: Go to Settings > Network & internet > Proxy to check and adjust settings if needed.
  • macOS: Go to Settings > Network > Wi-Fi > Details > Proxies to check and adjust settings if needed.
• If no proxy is enabled, continue to Step 6.

pop-up

Step 6: Try connecting via IP address

If the device is connected to the network but not appearing, you can try a direct IP connection.

Locate Device IP Address

1. In xTool Studio, click the three dots icon to the right of the device image.
2. Select the gear icon labeled "Device settings".
3. In the "Device settings" pop-up, select the "Basic info" tab.
4. Scroll down to the Wi-Fi setting section.
5. Copy the IP address displayed.
6. If no IP address is shown: Re-configure the network connection first.

Establish IP Connection

1. Go to the "Connect device" window.
2. Select the "IP" tab.
3. Paste the IP address you copied.
4. Click "Connect".
5. Test if the connection is successful.

Step 7: Reset your router

As a last resort, you can try resetting your Wi-Fi router.

⚠️ Warning: Resetting the router will disconnect all devices currently connected to this network. All devices will need to be reconfigured. Confirm this is acceptable before proceeding.

Router Reset Procedure:

1. Access your router's admin panel.
2. Perform a factory reset or restart.
3. Reconfigure your Wi-Fi network settings.
4. Attempt to connect your xTool P3 again.

Troubleshoot issue 2: Device not found after configuration

Step 1: Check for hidden Wi-Fi

If your Wi-Fi network is set to be "hidden" (not broadcasting its name), it may not be connected reliably.

Router Backend Check:

1. Log into your router's admin panel.
2. Check if the Wi-Fi network is set to "Hidden" or "Not Visible".
3. If hidden: Change the setting to "Visible" or "Broadcast SSID".

Alternative Test:

• Use a smartphone or other device that has never connected to this Wi-Fi.
• Search for available networks.
• If the network doesn't appear: The Wi-Fi is likely in hidden/invisible mode.

Step 2: Check Wi-Fi name (SSID) & password

Certain characters and lengths can cause the configuration to fail.

• Wi-Fi Name: Ensure the name does not contain special characters like ', ", !, or \. If it does, please rename your Wi-Fi network in your router's settings.
• Password:
• • Double-check that you have entered the password correctly.
  • Ensure the password does not exceed 32 characters. If it does, you will need to shorten it in your router's settings.

Step 3: Check your computer's Wi-Fi functionality

Wi-Fi Function Verification:

• Check if Wi-Fi is enabled: Ensure your computer's Wi-Fi function is turned on.
• Verify Wi-Fi capability: Some desktop computers may not have built-in Wi-Fi functionality.
• If Wi-Fi is unavailable: Try a computer with Wi-Fi capability or add a Wi-Fi adapter.

Relevant resources:

For additional troubleshooting assistance, refer to these guides:

• Troubleshooting: USB Connection Issues with xTool P3
• xTool Creative Space Troubleshooting: Connection Issues
• Troubleshoot Wi-Fi Setup Failure

Troubleshooting issue 3: Wi‑Fi settings lost after reboot

• Refer to: Troubleshooting: Wi-Fi Configuration Lost After Rebooting xTool P3

Still experiencing issues?

If you cannot resolve the Wi-Fi connection problems after following all troubleshooting steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below to contact xTool Customer Service. The standard response time for xTool Customer Service is one business day.

Required Information: Refer to the Essential Troubleshooting Information for xTool P3 guide to gather:

• Device serial number (SN)
• Device work logs
• Computer system configuration
• Detailed description of steps attempted

This information is crucial for xTool technical support engineers to provide timely assistance.

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