xTool Retail Marker User Guide
Updated Oct 29,2025
Updated Oct 29,2025

Quick Start Guides in different languages

English_xTool Retail Marker_Quick Start Guide

Deutsch_xTool Retail Marker_Kurzanleitung

Español_xTool Retail Marker_Guía de inicio rápido

Français_xTool Retail Marker_Guide de démarrage rapide

Italiano_xTool Retail Marker_Guida rapida

Nederlands_xTool Retail Marker_Korte handleiding

Português_xTool Retail Marker_Manual de referência rápida

Język Polski_xTool Retail Marker_Manual de referência rápida

日本語_xTool Retail Marker_クイックガイド

한국어_xTool Retail Marker_빠른 시작 가이드

繁體中文_xTool Retail Marker_快速入門指南

简体中文_xTool Retail Marker_快速使用指南

Note: From the Quick Start Guide, you can view the item list, product structure, specifications, indicators and buzzer explanation, as well as instructions on device installation, and fundamental maintenance.

 

List of items

xTool Retail Marker

Power cable

Pipe

Slatted panel

L-shaped positioning piece

USB cable

Key (pre-installed)

Screwdriver

Lint-free cloth

Test materials

Quick Start Guide

Safety Instructions

Meet xTool Retail Marker

Product structure




Touchscreen controller

Laser module up button: Lifts the laser module during manual focusing.

Laser module down button: Lowers the laser module during manual focusing.

Framing button: Press it once to start or stop framing.

Start/Stop button: Press it once to start or stop material processing; press it twice consecutively to repeat the last processing task.

Common machine states and indicator display

Machine state

Indicator display

Powered on

Solid on

Processing

Blinking slowly

Setting network / Upgrading firmware

Blinking rapidly

Sleeping / Powered off

Going off

Specifications

Product name

xTool Retail Marker

Laser power

20 W (445 ± 15 nm)

20 W (1064 ± 5 nm)

Size

(W × D × H)

461 mm × 418 mm × 503 mm

Working laser wavelength

Blue-light laser: 445 ± 15 nm

Infrared laser: 1064 ± 5 nm

Input power

100 – 240 V ~ 50 / 60 Hz, 130 W

Effective processing area

220 mm × 220 mm

Connection mode

Wi-Fi, USB, IP

Maximum processing speed

10,000 mm/s


Get the machine ready

1. Ensure that xTool Retail Marker is turned off.


 

2. Pull down the field lens protector to remove it.

Note: Ensure that the protector is removed every time before you use the machine. If you won't use the machine for a long period of time, you can install the protector back to prevent the field lens from getting dusty.


3. Ensure the key is fully inserted.


Note: Removing the key can disable the machine's processing and related functions.


4. Install the pipe.

5. Connect to a power supply.


Use xTool Retail Marker

Power on

Turn on the power switch to power on xTool Retail Marker.


Operate xTool Retail Marker with Customthings

Customthings is a customized software. Scan either QR code below to contact our sales for inquiries or customization services.


Maintenance

Caution: Disconnect power before maintaining the product.


Clean the field lens

When laser power attenuation occurs, for example, engraved patterns are shallow or materials can't be cut as expected, the field lens may get dirty. Clean it with the lint-free cloth moistened with alcohol.

Clean the fan module

When smoke runs out of the protective door, the fan module may be blocked by dust. Clean it to ensure proper smoke exhausting.

1. Remove the pipe.

2. Detach the cover, and then take out the fan module.


3. Use a brush or other tools to clean both sides of the fan module.

Note: Do not rinse or immerse the fan module in water, as it may damage the circuit.

Preview
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