Issue description

The welding nozzle is burned out after welding.

Possible causes

Troubleshooting procedure

STEP 1: Adjust the welding angle

Maintain a 30° to 70° angle between the welding head and the welding plane.

Note: If the problem persists, go to the next step.

 

STEP 2: Check the lens protector

1. Turn off the machine and move it to a relatively dust-free environment.

2. Wear lint-free gloves. Then, remove the cover and take out the lens protector closest to the nozzle.

3. Check the lens protector.
■ If the lens protector is slightly dirty, use a cotton swab dipped with alcohol to clean it. Then, install it back to the welding head.

■ If the lens protector is burned or heavily dirty and uncleanable, replace it with a new one.

For the replacement guide, please refer to Clean or Replace the Lens Protector for xTool MetalFab Laser Welder.

 

Note: If the problem persists, go to the next step.

 

STEP 3: Check if the welding head emits a clear and integral red light spot

When the machine is turned on, the guide laser is automatically turned on and emits a red light spot that indicates where the laser beams will hit during laser processing. Therefore, if the welding head emits a clear and integral red light spot, it indicates that the laser beams can come out from the aperture smoothly. 

STEP 4: Prepare spare nozzles for replacement

If you need to process highly reflective metals (such as aluminum and brass) in a high frequency, please prepare spare welding nozzles for replacement. 

Highly reflective metals can reflect laser beams into the inner wall of the nozzle, causing accelerated wear and tear. If you find the nozzle is burned through or deformed, replace it with a new one immediately.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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