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Troubleshoot "Z-axis Exceeds Travel" for xTool MetalFab CNC Cutter
Updated Jun 28,2025
Updated Jun 28,2025
Issue description
If you encounter a pop-up error message titled "Z-axis exceeds travel" in XCS when calibrating or using your MetalFab CNC Cutter to process materials, please follow this troubleshooting guide to resolve this issue.
Possible Cause
A processing or calibration task is performed in a hollow area where no material exists directly beneath the cutting tip.
Detailed procedure
- Reboot the machine and connect it to XCS.
- Click the Refresh background icon before placing objects in XCS to avoid hollow areas.
- If the issue persists, please prepare a video recording your troubleshooting process and results and contact xTool Customer Service for further assistance.
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