Issue description

If you encounter a pop-up error message titled "Laser head error" in XCS, please follow this troubleshooting guide to resolve this issue.

Possible Cause

A processing task is performed in a hollow area where no material exists directly beneath the cutting tip.

Detailed procedure

1. Click the Refresh background icon before placing the objects in XCS to avoid hollow areas.

2. If the issue persists, please prepare a video recording your troubleshooting process and results and contact xTool Customer Service for further assistance.

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