Issue description

When you finish welding, the welding wire sticks to the workpiece, hard to remove.

Possible causes

The weld pool solidifies faster than the wire retraction, causing the wire tip to be "locked" by the solidified metal.

Troubleshooting procedure

STEP 1: Apply welding skills

(1) During welding, do not press the welding head downward.

(2) When you finish welding, immediately release the trigger and the grip sensing button. Horizontally pull the welding head along the weld seam for 5 mm – 10 mm. Then, lift the welding head.

(1) On the touchscreen, tap Advanced mode. Increase Laser shutdown delay and test again. Fine-tune this parameter through testing.

(2) In Advanced mode, increase Retraction length to a value larger than Re-feeding length.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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