Issue Description

#1 Check the Firmware Version

1. Connect the machine to the software.
2. The computer should be connected to the Internet.
3. Check if the firmware is up-to-date as shown in the picture below.

#2 Check the Purifier

1. Make sure the smoke exhaust pipe is installed properly:
2. The pipe from the machine is connected to the upper inlet of the air purifier.
3. The pipe is intact and not bent or obstructed.

#3 Check the Filter Cartridge

• If it disappears, the cartridge may be clogged and needs to be replaced.
• If it persists, please move on to the next step.

Disable the Purifier Check. Connect the machine, disable the 'Purifier check' function in the XCS setting, and start a processing task.

• If the error code disappears, maybe the motor of the purifier is faulty. Please replace the purifier or its motor.