Step 1: Verify system requirements

• Ensure your computer meets the minimum specifications below.
• If your computer meets these requirements, proceed to Step 2.

Step 2: Verify the USB cable & connections

• Use the Original USB Cable: Ensure you're using the USB cable provided with your xTool F2 Ultra. Third-party cables may not support proper data transmission.
• Inspect the Cable: Check the cable for any visible damage, such as cuts, frayed wires, or bent connectors. Also, check for dirt on the connector. If the cable is damaged, contact xTool Customer Service for replacement.
• Temporary Alternative: If you suspect the original cable is glitching, you can temporarily try using a high-quality USB data cable from a smartphone.
  • DO NOT use charging-only cables; they lack the necessary wires for data transfer.
  • You can test a cable by connecting your phone to your computer and checking if you can transfer files.

• Correct Port for Connection: Confirm that the USB cable is firmly connected to both the F2 Ultra and your computer on the correct ports. Loose connections can prevent recognition.

• If the issue persists, go to Step 3.

Step 3: Check for computer USB port issues

• Test with a Smartphone: Connect a smartphone to the USB port you are using for your xTool device. Verify that you can transfer files between the phone and your computer. This confirms the port is working correctly.
• Avoid Front Panel Ports (Desktop PCs): On desktop computers, avoid using the USB ports on the front panel. These ports often have less reliable connections. Use the USB ports on the back of the computer, which are directly connected to the motherboard of your computer.

• If the issue persists, proceed to Step 4.

Step 4: Check for missing driver

• Go to xTool Creative Space settings menu and navigate to the Developer mode tab.
• Check if the necessary drivers are installed. 
  • If any drivers are missing, click the "Install" button next to the corresponding driver to install it. 
  • Follow the on-screen instructions to complete the installation.

• If the issue persists, proceed to Step 5.

XCS v2.4+ automatically installs drivers on Windows and macOS. Earlier versions may require manual installation.

Step 6: Check USB Hub (if applicable)

• Hub Compatibility: Ensure your USB hub is recognized by your computer and that the specific USB port you're using is working correctly. Test by connecting your smartphone to transfer files.
• Port Specificity: Some USB hubs require you to use specific ports for certain types of devices. Try connecting your xTool device to different ports on the hub.
• Direct Connection: Try bypassing the USB hub entirely. Connect your xTool device directly to a USB port on your computer using an original cable.
• Power Issues: Some USB hubs have unstable power delivery, especially if other devices are connected. Ensure no other devices are connected to the USB hub while troubleshooting.

Step 7: Allow XCS through the Windows firewall

• Windows Firewall might be blocking XCS's communication.
• Temporarily Disable Third-Party Antivirus: If you are using third-party antivirus software (e.g., Norton, McAfee, etc.), temporarily disable it before adjusting firewall settings. This is because antivirus programs often manage firewall rules.
• Open Control Panel: Access the Control Panel (search for it in the Windows Start menu).
• Windows Defender Firewall: Navigate steps-by-steps
  • Win 11: "Control Panel" > "Windows Defender Firewall"
  • Win 10: "Control Panel" > "System and Security" > “Windows Defender Firewall”

Win 11

Win 10

• Allow an app...: Click "Allow an app or feature through Windows Defender Firewall" (or a similarly worded option).
• Find and Allow XCS:
  • You might need to click "Change settings" first.
  • Scroll through the list of applications and find "xTool Creative Space" (or a similar entry).
  • Ensure that the checkbox next to "xTool Creative Space" is checked for "Domain", "Private", and "Public" networks (unless you have a specific reason not to allow Public network access).

• Click OK: Click the "OK" button to save the changes.

Step 8: Allow XCS local network access

• To enable local network access for XCS, navigate to the Apple menu > System Settings > Privacy & Security > Local Network.
• Locate xTool Creative Space in the list of applications and ensure the toggle switch is turned ON to allow local network access.