Issue description

During wire-filled welding, the welding wire does not always come out smoothly.

Possible causes

• The welding wire extends too much.
• The angle between the welding nozzle and the welding seam is left too large, particularly for soft welding wire.
• The welding wire diameter is not compatible with the wire feeding nozzle.
• The wire feed tension is too high.
• The welding wire is tangled inside the wire feeder.
• The welding wire is of poor quality.
• The wire feeding tube is bent or twisted.

Troubleshooting procedure

STEP 1: Adjust the wire length and welding angle

(1) Use the feed and retract buttons on the welding head to adjust the wire until its tip coincides with the red spot.

(2) During laser welding, maintain a 30° to 70° angle between the welding nozzle and the welding seam. Do not hold the welding head perpendicular to the welding seam or press the welding head downward, particularly for aluminum wire.

 

STEP 2: Check the size of the wire feeding nozzle

Based on the table below, check if the wire feeding nozzle is of the right size to feed the wire you use. If not, replace the wire feeding nozzle with a compatible one. For detailed instructions, see Replace the wire feeding nozzle.

Wire feeding nozzle	Supported wire diameter
	0.8 mm / 1.0 mm
	1.2 mm / 1.6 mm

STEP 3: Check the installation and feed tension of the wire

(1) Open the door of the wire feeder.

(2) Check the wire spool installation. Check if the wire spool is installed in the correct direction, as shown in the following picture. 

(3) Check the drive rolls. 
a. On the outer side of the drive rolls, check if the numbers, which indicate the size of the wire guiding rails, match the welding wire diameter.
b.  In the wire guiding rails, check if there is anything like dust or grease that clogs the rail.

(4) Check the wire feed tension. Based on the following table, check if the wire feed tension is properly set. If not, rotate the tensioners' knobs to adjust the tension. 

STEP 4: Check the wire spool

(1) On the wire spool, check the wound wire for knots, tangles, damage, grease, rust, and bends. If the wire spool is in poor condition, replace it with a new one.

(2) On the wire feeder, press and hold the FEED or RETRACT button to feed or retract wire. Meanwhile, observe the wire spool to see if it rotates counterclockwise at a constant speed.

STEP 5: Check the wire feeding tube

(1) Check if the wire feeding tube is severely bent or damaged.

(2) Detach the wire feeding tube from the welding head and the wire feeder. Then, direct compressed air into the tube to clean the inner side of the tube.

(3) After cleaning the tube, manually feed a welding wire into the tube. 

• If the wire passes through the tube smoothly, install the tube back into the machine. 
• If the wire encounters excessive resistance or gets stuck inside the tube, you may need to replace the tube with a new one.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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