Issue description

During laser processing, the welding head cannot emit laser beams to melt, cut, or clean the workpieces.

Possible causes

• On the touchscreen, the lasering function is not enabled.
• During laser processing, the grip sensing button and trigger are not pressed at the same time.
• During laser processing, the welding head tip does not touch the workpiece.
• The safety interlock loop between the welding head and the workpiece is not closed.
• On the welding head, the laser beams hit the inner wall of the nozzle.

Troubleshooting procedure

STEP 1: Check if Enable lasering is turned on

On the touchscreen, check if the Enable lasering button is green. If not, tap the Enable lasering button to turn it on.

 

STEP 2: Press the grip sensing button and trigger at the same time

During laser processing, press and hold the grip sensing button and trigger at the same time to emit laser beams.

STEP 3: Ensure that the welding head tip contacts the workpiece

During laser processing, hold the welding head with its tip in contact with the workpiece.

STEP 4: Check the safety interlock loop

(1) Check if the workpiece sensing cable properly connects the workpiece to the main unit. If not, insert its connector end into the port for the workpiece sensing cable, and attach its clamp to the workpiece or a conductive object connected with the workpiece, such as a metal base or a metal desktop.

Workpiece sensing cable	Insert into the port for workpiece sensing cable	Clamp to the workpiece or a conductive object connected with the workpiece

(2) Check if the part in contact with the clamp of the workpiece sensing cable is conductive. If the contacting part is dirty or oxidized, covered with grease, painting, or rust, it may fail to conduct electricity and close the safety interlock loop. In this case, polish the contacting part to ensure good electrical conductivity.

STEP 5: Check if the welding head emits a clear and integral red light spot

When the machine is turned on, the guide laser is automatically turned on and emits a red light spot that indicates where the laser beams will hit during laser processing. Therefore, if the welding head emits a clear and integral red light spot, it indicates that the laser beams can come out from the aperture smoothly. 

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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