Issue description

The touchscreen displays “Welding head communication exceptions” and the machine cannot be used.

Possible causes

The welding head cable may not properly connect the welding head to the main unit.

Troubleshooting procedure

STEP 1: Restart the machine

Check if the welding head cable breaks or disconnects from the welding head. (You can turn off the machine and carefully open the black casing at the arrowed position for wire inspection.)

If the cable breaks or disconnects from the welding head, refer to the “Still experiencing issues?” section and contact xTool technical support team.
 

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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