Issue description

The touchscreen displays “Machine temperature too high” or “Machine temperature too low” and the machine cannot be used.

Possible causes

• The machine's surrounding environment temperature may be outside the acceptable range for normal operation. 
• The machine may work too long and generate excessive heat that exceeds its internal temperature limits. 

Troubleshooting procedure

STEP 1: Check the environment temperature

Turn off the machine and allow it to cool down for a while before attempting to use it again. 

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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