Tools required

To ensure a smooth replacement process, please prepare the following tools:

• Clean non-woven cloth,
• A pair of clean scissors,
• Plastic bag for disposal,
• Syringe (alternatively, you may use the "Ink Extraction" feature as a substitute), and
• Ink damper replacement*.

*To request a replacement, please contact xTool Customer Service by submitting a request in the Help Ticket section below. Select Buy after-sales materials under the After-sales Issue tab to place your replacement order.

Replacement procedure

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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