About this video tutorial
This video tutorial provides step-by-step instructions for replacing the encoder strip located beneath the X-axis groove on the xTool Apparel Printer. This procedure should be performed ONLY when:
- The machine reports an “Encoder Strip Read Exception” and, thereupon, it has been determined that a replacement is necessary.
- The encoder strip exhibits creases, damage, or other physical deformation.
⚠️ Important notes
When performing the replacement, please:
- Handling the Right-Side Spring: When removing the broken encoder strip, ensure that the right-side spring is securely held, as it is small and can easily be lost.
- Installation Orientation: Although the encoder strip is non-directional—it has no designated front, back, left, or right—it must be installed on a flat plane without any twisting.
- Sequential Installation: Install the right side of the encoder strip first and then use the spring’s tension to properly secure the left side.
- Post-Installation Cleaning: After installation, clean the encoder strip using anhydrous ethanol and a clean lint-free cloth.
Tools required
To ensure a smooth replacement process, please prepare the following tools:
- Lint-free cloth
- Anhydrous ethanol
- Encoder strip replacement*
- Encoder strip spring
*To request a replacement, please contact xTool Customer Service by submitting a request in the Help Ticket section below. Select Buy after-sales materials under the After-sales Issue tab to place your replacement order.
Replacement procedure
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue Description: A detailed explanation of the observed problem.
- Video Evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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