About this video tutorial
This video tutorial provides step-by-step instructions for replacing the encoder strip located beneath the X-axis groove on the xTool Apparel Printer. This procedure should be performed ONLY when:
- The machine reports an “Encoder Strip Read Exception” and, thereupon, it has been determined that a replacement is necessary.
- The encoder strip exhibits creases, damage, or other physical deformation.
⚠️ Important notes
When performing the replacement, please:
- Handling the Right-Side Spring: When removing the broken encoder strip, ensure that the right-side spring is securely held, as it is small and can easily be lost.
- Installation Orientation: Although the encoder strip is non-directional—it has no designated front, back, left, or right—it must be installed on a flat plane without any twisting.
- Sequential Installation: Install the right side of the encoder strip first and then use the spring’s tension to properly secure the left side.
- Post-Installation Cleaning: After installation, clean the encoder strip using anhydrous ethanol and a clean lint-free cloth.
Tools required
To ensure a smooth replacement process, please prepare the following tools:
- Lint-free cloth
- Anhydrous ethanol
- Encoder strip replacement*
- Encoder strip spring
*To request a replacement, please contact xTool Customer Service by submitting a request in the Help Ticket section below. Select Buy after-sales materials under the After-sales Issue tab to place your replacement order.
Replacement procedure
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue Description: A detailed explanation of the observed problem.
- Video Evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
Documentation feedback
Help improve this content by providing feedback. If this content did not meet your requirements, select "No" in the "Was this page helpful?" section below. Include specific details about what was unclear or missing in the pop-up suggestion box. Feedback submissions are reviewed by xTool technical writers to enhance future documentation.
