About this video tutorial

This video tutorial aims to provide step-by-step instructions on replacing the carriage controller board inside the carriage of xTool Apparel Printer.

• The procedure outlined in this section should be performed ONLY when the carriage controller board has been diagnosed as malfunctioning by xTool technical experts and thereupon requires replacement.

⚠️ Important notes

When performing the replacement, please:

• Safety First: Ensure the power cord is unplugged before performing any disassembly or assembly tasks.

Tools required

To ensure a smooth replacement process, please prepare the following tools:

• M2.5 hex key
• Carriage controller board replacement*

*To request a replacement, please contact xTool Customer Service by submitting a request in the Help Ticket section below. Select Buy after-sales materials under the After-sales Issue tab to place your replacement order.

Replacement procedure

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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