Issue description

This tutorial addresses two common issues observed during the printing process on your xTool Apparel Printer:

• Printed output exhibits horizontal strip lines; or
• Test sample prints have missing stripe lines, a clear indicator of the ink nozzle clogging issue.

⚠️ Important notes

When troubleshooting, please ensure the following:

• Sequential Process: Follow the following 3 troubleshooting procedures step by step. Proceed to the next operation ONLY when the current step fails to resolve the issue.

Tools required

To ensure a smooth troubleshooting process, please prepare the following tools:

• M2.5mm hex screwdriver (included in your package)
• Nitrile gloves
• Lint-free cloth
• Cleaning cotton swabs
• Syringe
• Tubes (included in your package)
• Moisturizing liquid (included in your package)
• Container for waste ink
• Plastic bags (included in your package)

Troubleshooting

Step 1: Perform standard auto-cleaning

Step 2: Manually extract ink without syringe

Step 3: Deep soak the print head

Deep soaking is used to dissolve stubborn clogs and restore print head functionality. Choose the appropriate method based on clog severity.

Method 1: Cleaning Solution Only (Short Soak)

• Solution: 100% cleaning solution.
• Duration: Maximum 1 hour.
• Use case: For minor clogs or routine maintenance.

Method 2: Cleaning Solution + Moisturizing Solution (Extended Soak)

• Solution: Mix cleaning solution and moisturizing liquid in a 1:1 ratio.
• Duration: 6 to 12 hours (depending on the severity of the clog).
• Use case: For stubborn clogs or severe blockage.

Step 4: Manually deep clean the print head

‼️ Warning:
- Verification by Print Test Sample: Use the print test sample results to accurately identify whether the blockage is occurring in the white or CMYK print head.
- Selective Print Head Cleaning: If only the white print head is clogged, remove and clean only the white print head; similarly, if only the CMYK print head is blocked, clean only that unit. This video demonstration simulates a scenario where both the white and CMYK print heads are blocked.
- Risk of Damage During Manual Cleaning: Manual cleaning of print heads carries a risk of damage. Please proceed with caution and follow the recommended procedures.

• Deep Cleaning of the Print Head:
• • Ink Damper Removal:
  • • Before removing the ink dampers, close the ink clips to prevent ink leakage.
    • When removing or reinstalling the ink dampers, avoid pinching the middle sides. Instead, pinch the left and right edges to pull it out.
    • Temporarily store removed ink dampers in a sealed bag to prevent ink spillage.

Pinch the Left & Right Edges

Print Head Removal and Cleaning:

• Remove the print head while keeping it parallel to prevent ink from tilting and flowing into the print head.
• When using a syringe to clear blockages, always maintain a parallel orientation of the print head.
• For injecting moisturizing solution or purified water, apply pressure gradually until the flower is free of clogs and clear. Maintain this pressure without forcing the liquid to avoid abrupt detch of the connection tube, causing splashes.
• After syringe cleaning, remove any residual liquid at the 4 top inlet ports between the print head and the ink dampers using a lint-free cloth or a cleaning cotton swab.
• After reinstalling all ink dampers, remember to release the ink clip.

4 Top Inlet Ports on the Print Head

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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