P2S Troubleshooting: Fan Exceptions
Updated Mar 25,2025
Updated Mar 25,2025

Overview

This article guides users in diagnosing and resolving fan errors reported by xTool Creative Space (XCS). If an error occurs, a prompt reading "Fan exceptions" with the error code SMOKING FAN.CUR ABNORMAL.NOT FOUND may appear:
 

❗ Note: Before performing any troubleshooting operations, ensure that the machine is turned off to avoid any risk of electric shock or damage to the machine.

 

Possible causes

  • The fan has become disconnected from the machine.
  • The fan is dirty or clogged with dust.
 

Troubleshooting procedure

#1 Check fan connection

  1. Check if the fan is firmly plugged into the rear panel of the machine.
    1. If not, unplug the fan and re-plug it to ensure a secure connection.
  1. Restart the machine.
 

#2 Clean the fan

If the error persists, the fan may be dirty or clogged with dust. Please refer to the following video for instructions on how to clean the fan: https://support.xtool.com/article/1693.
If these steps do not resolve your problem, please contact customer service for further assistance.
 

 

Need further assistance?

For direct support, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. xTool Customer Service will respond to your inquiry by email within one business day. 

To ensure an efficient resolution, please include:

  • A detailed description of the issue,
  • Video evidence (if applicable), and
  • Any troubleshooting steps you have already attempted as well as relevant findings.

Providing this information will help xTool technical support engineers resolve your request promptly.

 

Help us improve

If this article or video did not resolve your issue, please share your feedback by selecting "No" in the "Was this page helpful?" section below. Include specific details about what was unclear or missing in the pop-up suggestion box. xTool technical writers will review all submissions and consider your suggestion (s) for future content improvement.

Preview
Was this page helpful?
0 out of 2 found this helpful
Help Ticket
Use this help ticket to submit your issue. We will respond within 1 business day
Submit a Ticket
Help Ticket
Use this help ticket to submit your issue. We will respond within 1 business day
Submit a Ticket
xTool Logo

Contact Us

🇺🇸+1 (833) 588-4887
Service Live Chat

Copyright © 2025 xTool All Rights Reserved.