Issue description
During xTool Apparel Printer operation, you may receive an error message stating "Encoder strip recognition error". This message may appear as a pop-up window in xTool Creative Space (XCS) software or directly on xTool Apparel Printer's LCD panel. The error indicates that the system is unable to correctly detect the encoder strip.
- Please follow these steps to identify and resolve the issue.
Potential causes:
- The encoder strip has become detached or is misaligned from its correct position.
- The encoder strip is dirty (e.g., with dust, ink mist, or grease).
- The encoder strip is damaged (e.g., scratched, bent, or kinked) or has failed.
Troubleshooting procedure
Please identify which scenario applies to your situation.
Scenario A: Error occurs during first-time setup
If this error appears while you are setting up your device for the very first time:
- Complete the Initial Configuration
- Follow all on-screen prompts on the printer's LCD display to finish the first-time setup.
- Recalibrate the System
- In xTool Creative Space software:
- Navigate to:
Device settings>Calibration>Automatic calibration - Follow the prompts to complete the calibration process. This recalibration after the initial setup often resolves encoder errors that occur during the setup phase.
- Navigate to:
- In xTool Creative Space software:
- Test Operation
- Run a test operation to verify the error has been resolved.
Scenario B: Error occurs during regular use
STEP 1: Check encoder strip position
Required tool: Lint-free cloth
Inspect Strip Placement
- Gently slide the print carriage all the way to the left side of the printer.
- Examine whether the encoder strip (a thin, semi-transparent plastic strip) at the back of the print carriage is properly seated in the groove beneath the X-axis rail.
Reposition if Necessary
- If the strip has detached or is out of position:
- Use a lint-free cloth to gently adjust the strip back into position.
- DO NOT touch the encoder strip with bare hands to avoid contamination.
- Reference video: Refer to the video tutorial below.
- Specific section: 1:09-1:42 minutes.
Check for Movement Issues
- Manually move the print carriage along the rail to check if the encoder strip stays in place during movement.
- If the strip derails during movement, refer to the "Still Experiencing Issues" section.
- If the strip remains properly positioned, proceed to Step 2.
STEP 2: Clean the encoder strip
Dust, ink mist, or smudges on the encoder strip can prevent the sensor from reading it correctly.
Required tools: Lint-free cloth, Anhydrous ethanol
Proper Cleaning Procedure
- Apply a small amount of alcohol to a clean, lint-free cloth.
- Gently wipe the encoder strip from side to side along its entire length. DO NOT apply excessive pressure.
- After cleaning, allow a moment for the alcohol to evaporate completely. Visually confirm the encoder strip is still correctly seated in its groove.
- Reference video: Refer to the video tutorial below to learn how to clean the encoder strip properly.
- Specific section: 1:09-1:42 minutes.
Verify Resolution
- Test the printer operation after cleaning.
- If the error persists, proceed to Step 3.
STEP 3: Replace the encoder strip
If the error persists after checking positioning and cleaning:
- The encoder strip may be damaged, bent, or otherwise failed.
- Replacement of the encoder strip is necessary.
- Follow the video tutorial to learn how to replcae the encoder strip: Replace the Encoder Strip for xTool Apparel Printer
- Contact xTool Customer Service for assistance (see "Still experiencing issues" section).
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue Description: A detailed explanation of the observed problem.
- Video Evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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