Issues description
This document provides troubleshooting guidelines for addressing “Device self-check” failures in xTool Apparel Printer and xTool OS1.
This self-check process is a diagnostic routine the machine performs to ensure all sensors and mechanical parts related to the film feeding system are working correctly. The issue generally arises under the following conditions:
- During the first-time setup of the printer, the self-test for film feeding fails; or
- During normal operation, the film does not properly engage with the oven.
Tools required
To ensure a smooth troubleshooting process, please prepare the following items:
- M2.5mm hex screwdriver;
- Philips screwdriver;
- Caliber;
- Lint-free cloth;
- Ethanol;
- Cleaning brush;
Troubleshooting
To effectively use the troubleshooting video, please first identify the specific error message you are receiving and then use the index below to navigate to the relevant section of the video.
Video timestamp index for specific errors
Before you begin: important checks (Start ~ 0:57)
Before running the self-check or troubleshooting a specific error, watch the beginning of the video.
It covers crucial preliminary checks and preparations required for a successful self-test.
Error Message Displayed | Video Timestamp | Potential Issue Area |
|---|---|---|
Encoder Strip Check Error | 1:21 – 2:07 | The encoder strip may be dirty, damaged, or misaligned. |
Baffle up failed | 2:10 – 2:19 | The baffle mechanism in the oven is not lifting correctly. |
Encode failed | 2:20 – 2:24 | A general failure related to the encoder system. |
Sensor not trigger failed | 2:25 – 4:33 | A specific sensor is not being triggered when it should be. |
Sensor trigger failed | 4:34 – 7:40 | A sensor is being triggered at the wrong time or is stuck. |
Forward hole num failed | 7:42 – 9:50 | The machine is failing to count the film's positioning holes correctly when feeding forward. |
Forward film pos check failed | 9:52 – 12:08 | The machine is failing to verify the film's position when feeding forward. |
Backward hole num failed | 12:10 – 14:17 | The machine is failing to count the film's positioning holes correctly when feeding backward. |
Backward film pos check failed | 14:20 – End | The machine is failing to verify the film's position when feeding backward. |
Troubleshooting video
Relevant resource:
- Troubleshoot "Printer Film Jam" Exception on xTool Apparel Printer
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue Description: A detailed explanation of the observed problem.
- Video Evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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