Issue description

• If your material fails to adhere flatly to your xTool Electrostatic Mat or has noticeable bulging, follow this systematic guide to resolve the issue.

Possible causes

1. Material Compatibility: The material (e.g., fabric) is not suitable for electrostatic adsorption.
2. Curled Edges: Material edges are warped or lifted.
3. Debris: Foreign particles between the mat and material.
4. Mat Bulging: Temporary deformation due to storage conditions.

Troubleshooting flowchart

This flowchart provides a visual overview of the troubleshooting process.

Material Not Adhering?

→ Check for Warping → Tape Down if Needed

→ Still Not Adhering? → Check for Debris → Clean Electrostatic Film

→ Still Not Adhering? → Check for Mat Bulging → Allow Mat Rest at Room Temperature

→ Still Not Adhering? → Verify Material Compatibility

Troubleshooting

STEP1: Secure curled edges with stickers

Tools Needed: Stickers (Included in Your xTool Electrostatic Mat Package)

1. Lay the processing material flat on the mat.
2. If the material has curled edges, gently flatten them by hand.
3. If edges curl and cannot be smoothed manually:
   • Apply tape to secure the curled edges to the mat.
   • Avoid overlapping tape onto cutting/engraving areas.

• If the issue persists, proceed to STEP2.

STEP2: Clean the electrostatic film

Safety First: Power off your M1 Ultra and disconnect the mat.

⚠️ IMPORTANT: DO NOT apply alcohol directly to the white surface of the film. Always use a cloth.

1. Remove the material from the mat.
2. Inspect the mat surface for debris (dust, residue, etc.).
3. Clean the white electrostatic film with a lint-free cloth lightly dampened with isopropyl alcohol.
4. Allow the film to dry completely before reinstalling the mat and testing adhesion.
   • If resolved: Resume work. Troubleshooting is complete.
   • If unresolved, proceed to STEP3.