Q1: What happens if the electrostatic protection sheet is placed face-down?

• Generally, the electrostatic protection sheet should be placed correctly on your xTool Electrostatic Mat with the "Up" label facing upwards (refer to the image below). However, if you accidentally place it with the back side facing up, there is no risk of damage to the devices or materials.

⚠️ Important Note: Avoid placing the electrostatic protection sheet horizontally on the Electrostatic Mat (i.e., rotating it 90 degrees). Since the protection sheet is not perfectly square, it will not fully cover the surface of xTool Electrostatic Mat, reducing its protective effectiveness.

Q2: Can I continue using my electrostatic protection sheet if it becomes discolored or deformed due to wear and tear?

• Discoloration: The sheet can still be used.
• Deformation: If the sheet is warped or misshapen, it is recommended to replace it with a new one.

Q3: Why do I hear a buzzing/hissing sound when I press the adsorption switch?

• This sound is normal. It is simply the sound produced when electrostatic adsorption is activated and materials adhere to the mat.

Q4: Why does my xTool Electrostatic Mat appear to have bulges or bumps? How do I fix it?

Cause

• Cold Storage: Bulges typically occur when the mat is stored in cold temperatures, below 5°C (41°F).
• Thermal Expansion and Contraction: Low temperatures cause thermal expansion and contraction. However, the adhesive layer limits contraction, leading to internal stress buildup and bulging.

Solution

• Room Temperature Adjustment: Allow the mat to rest at room temperature for 5–10 minutes. It will return to its normal state.
• No Functional Impact: Once the mat restores its normal state, rest assured that the functionality and normal operation of the mat remain intact.

Q5: Why does my Electrostatic Sheet become yellowish or blackish over time?

Cause

• Adhesive Discoloration: Over time, the adhesive on the Electrostatic Mat may darken to a yellowish or blackish hue due to continuous electrical current flow.

Solution

• Normal Occurrence: This discoloration is normal and does not affect the electrostatic mat's performance to adsorb materials or its normal function.
• No Action Needed: No corrective action is required.

Q6: Why does my electrostatic protection sheet have a strong odor?

Cause

• The protection sheet is made of PVC material, which contains chlorine (Cl), leading to a noticeable odor.
• This is a natural characteristic of PVC and does not indicate a defect.

Safety Assurance

• The product has passed the RoHS Certification (Restriction of Hazardous Substances) and is safe for use. However, avoid smelling the sheet up close.

Q7: How do I clean my Electrostatic Protection Sheet and the white Electrostatic Film?

• Electrostatic Protection Sheet:
  • Spray a lint-free cloth with isopropyl alcohol.
  • Wipe the sheet clean.
  • Wait at least 3 minutes to allow the alcohol to evaporate completely before using the sheet again.
• White Electrostatic Film:
  • Disconnect the connection cable and remove your xTool Electrostatic Mat from M1 Ultra.
  • Spray a lint-free cloth with isopropyl alcohol and wipe the white film surface clean.
  • Wait at least 3 minutes to allow the alcohol to evaporate completely before re-installing the mat.

⚠️ IMPORTANT: DO NOT apply alcohol directly to the white surface of the film. Always use a cloth.