Applicable Scenario

If you want to use xTool Creative Space (XCS), you might have trouble finding where to download the software or may need a specific version of XCS. 

This guide helps you resolve common issues related to downloading the XCS software.

Introduction & How-to

Downloading XCS

1. You can easily download the XCS software directly from the official xTool website: https://www.xtool.com/pages/software
 

2. Check for Updates within the XCS Software
  1. Open the XCS software.
  2. Click on the Settings icon located in the top-left corner of the interface.
  3. Navigate to Developer mode.
  4. Select Software update.
  5. Click Check for updates.
     - If your software is up-to-date, you’ll see a message stating that the latest version is already installed.
     - If there’s an update available, click Check for updates to start the update process.

Mobile Devices (Mobile Phone and Tablet)

Besides downloading from the official website, you can also search for and download XCS from your device's app store. 

Here are the direct download links for mobile installation packages:
- iOS (iOS 15.0 or later):
 - iPad: https://testflight.apple.com/join/Ep6lG2Pc
 - iPhone: https://testflight.apple.com/join/aC6Pkams
- Android: Download the file below, extract it, and send the installation package to your phone for installation.
 - 📎xcs-2.1.0-263.rar

Downloading Specific or Reverting to Previous Versions

Reverting to V1.7.8 or V2.1.12:

If you need to go back to V1.7.8 or V2.1.12 of XCS, use the following link to find the download links for these specific versions: https://support.xtool.com/article/1776 
 

Reverting to or Downloading other XCS Versions:

If you want to revert to a different previous version or need a specific version of XCS that’s not mentioned, 

you’ll need to contact technical support to get the installer file you need.
 

Checking XCS Software Version

After downloading XCS, you can locate the software version number in the settings menu at the upper left corner of the software interface.

Updating XCS

1. If you’re facing issues while downloading XCS, try these two methods to update:
  - Method 1: Update from the Official Website

  - Method 2: Check for Updates within the XCS Software 

Troubleshooting XCS Software Download Issues

1. If you notice that the download icon for the PC version of XCS is missing on the website, it’s often a browser issue. Sometimes, you might only see the download icon for the iPad version. 
  - Try the following:
    - Adjust the zoom level of your browser.
    - Use a different browser.
    - Open the download link in a private or incognito browsing window.

2. If your download fails, or if you see error pop-ups during installation, follow these steps:
  - Restart your computer and try the download again.
  - Take a screenshot of the error message you’re encountering.
  - Provide the download path of the XCS software on your computer.
3. Gather all the error information and share it with technical support for further analysis and assistance.