Check the motor orientation: Ensure the rotary attachment is positioned so that the motor is facing the top-right corner of S1. This is the only correct and officially recommended orientation.




If, against the official recommendation, you choose to use the rotary attachment in a different orientation, you must manually adjust the image orientation in the XCS software. You can manually rotate the image in your design software by 90 or 180 degrees to compensate for the incorrect attachment placement.
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