Install the correct driver

• CH340 Driver: For D Series
• gs32 Driver: For S1
• RNDIS Driver: For F1 Ultra, F1, M1 Ultra, M1, P2 Series

Verify the driver

According to the following operation, confirm whether the driver is successfully installed on your computer:

• Option 1: Go to xTool Creative Space settings => File Setting =>Developer mode. If the "Installed" buttons on the "Install driver" section are gray, it indicates their proper installation.

• Option 2: Connect the USB and open the Device Manager on your computer to check the device driver status as follows.

#1 Check the CH340 Driver

For Windows

1.  Connect the machine to the computer using the USB cable that comes with the product.
2.  Download and install the CH340 driver (clickable). You may need to reboot your computer during installation.
   • Please follow the installation instructions to ensure that the driver is installed successfully.
   •  Contact xTool technical support if an error message appears during the installation.
3.  Go to the Device Manager and see if the driver is installed successfully.
   •  Right-click on the desktop and select [Manage].
   •  Select [Device Manager], click on [Port], and check if there is a COM port named CH340 (which means your device has been successfully recognized by the computer).
   •  If there is no COM port displayed, please refer to Step #2 to troubleshoot.
      

1.  If you can see the CH340 COM port in Device Manager, but your device is still not recognized in XCS, the driver may be blocked by the security software. In this case, please turn off the firewall or other security software and reinstall the driver.

For macOS

1.  Connect the machine to the computer using the USB cable that comes with the product.
2. Download and install the CH340 driver (clickable). You may need to reboot your computer during installation.
   •  Please follow the installation instructions to ensure that the driver is installed successfully.
   •  Contact xTool technical support if an error message appears during the installation.
3.  Restart the computer and refer to the path: System Preferences -> Security & Privacy -> General -> Allow.
   •  Give permission to load the CH340 driver. During the operation, you may need to restart the computer. Please follow the on-screen instructions.
   •  Reconnect the device, by which time XCS should be able to find your device.
   •  If the Allow button somehow won't work, please read on for a solution.
      

1. Open the Terminal by following this path: Go > Utilities > Terminal.
2. Copy the following command and paste it to the terminal:
   sudo kextload /Library/Extensions/usbserial.kext/
       

1.  Press Enter (if the password command appears, enter your computer user password and press Enter again).
2.  After the command is executed successfully, the below display appears in the terminal.
   •  If this is done successfully, repeat step 3.
   •  Contact xTool Technical Support if additional messages appear during the process.
      

#2 Install the COM port driver

The operating system on your computer may need a specific driver program to support the USB connection of the xTool S1. If it’s not installed or missing, XCS won’t be able to detect the machine.

Note: This solution is applicable if you are using a Windows 7 computer, as macOS and Windows 10 or above has native support for the driver, and Windows 8 doesn’t support this driver at the moment.

To determine if the driver is missing for Windows 7:

1. Go to Device Manager. You can access it through the search bar under the Start Menu.
2. Under the Ports (COM & LPT) dropdown list, You should find COM 6. 
3. If you don’t see it, please download the driver here and install it manually.

 

For Mac users:

Open Terminal and run the command system_profiler SPUSBDataType to view connected USB devices. If the output is as shown, the physical connection between the device and the computer is normal. 

Additionally, you can execute ls /dev/tty.* in Terminal. If you see listed serial devices (usually starting with "/dev/tty." like "/dev/tty.usbserial"), it indicates that the USB connection is normal.

 

#3 Check the RNDIS Driver

The driver program required by the connection may be missing or not installed properly.

 

For Windows

Connect the machine to the computer through the USB cable that comes with the product.

Check if the driver program exists in the following way.

• a. Right-click the start button on your computer.
• b. Click Device Manager
• c. Click Network adapters and check if the USB Ethernet/RNDIS Gadget exists.

 

If the driver program is missing, follow the steps below to install the driver program and try again.

Download and unzip the driver (DPInsts.rar), choose the corresponding application, and double-click it to install.

 

 

A window will pop up as below when the installation is completed. Restart the computer and try again.

 

 

For Mac OS

Connect the machine to the computer through the USB cable that comes with the product.

Check if the driver program exists in the following way.

• a. Click System Information
• b. Go to Hardware and click USB
• c. Check if the RNDIS/Ethernet Gadget exists.

 

If the driver is missing, follow the steps to install the driver and try again.

The driver program for macOS:HoRNDIS-9.2_catalina.rar