Troubleshooting

Step 1: Relocate the device

1. Move F1 Lite/F1 to an area where it is not exposed to direct sunlight.
2. Direct sunlight can interfere with the infrared sensor, leading to false flame detections.
3. If relocating is not possible, proceed to disable the flame detection feature in xTool Creative Space (XCS) as described in the next step.

Step 2: Disable the flame alarm for false alarms

• If the alarm persists and is determined to be a false detection, disabling the flame alarm in XCS may allow for smoother and more peaceful processing.
• Open the "Device settings" panel by clicking the Gear icon.
• In the Device settings tab, locate the Flame Alarm option and toggle the switch to turn it off.

• Disabling the flame alarm in XCS will prevent further interruptions caused by false alarms but should only be used as a temporary measure.
• In case of fire, DO NOT leave your device unattended during processing when the flame alarm is disabled.
• Ensure the device is operated in a safe environment, away from flammable materials, even if the alarm is disabled.

Need further assistance?

For direct support, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. xTool Customer Service will respond to your inquiry by email within one business day. 

To ensure an efficient resolution, please include:

• A detailed description of the issue,
• Video evidence (if applicable), and
• Any troubleshooting steps you have already attempted as well as relevant findings.

Providing this information will help xTool technical support engineers resolve your request promptly.

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