Issue description
- After updating xTool Creative Space (XCS) to version 2.2.23 (or a more recent version), you may encounter an issue where the software fails to launch and remains stuck on the loading screen. Please refer to this guide for troubleshooting.
Possible causes
This issue can be caused by several factors, including:
- Missing ext.json file within the XCS directory;
- Missing device folders; and
- Missing resource files for specific devices.
Prerequisites
Before starting the troubleshooting process, ensure that your XCS software is updated to version V2.3.24 or later.
- If your current version is below V2.3.24, download and install the latest official release (V2.3.24 or above). This update may resolve the issue.
- If your software is already at V2.3.24 or later, or if the latest version does not resolve the issue, proceed with the troubleshooting steps below.
Download Link: xTool Creative Space
Troubleshooting
Step 1: Force close the XCS process
For Win:
- Right-click the bottom "Taskbar" to access the "Task Manager".
- In the "Task Manager", select "xTool Creative Space" before clicking on the "End task" button to terminate the selected ongoing process.
- If multiple XCS processes are running, terminate each one before attempting the next step.
For macOS:
- Click on the "Apple" icon in the top-left corner to access "Force Quit Finder".
- Select "xTool Creative Space" before clicking on the "Force Quit" button.
Step 2: Clear XCS cache
For Win:
- Open File Explorer: At the bottom "Taskbar", click on "File Explorer".
- Navigate to Cache Directory:
In the File Explorer's address bar, copy-paste the following path and replace "XX" with your Windows User ID before hitting the "Enter" key on the keyboard.
C:\Users\XX\AppData\Roaming\xTool Creative Space
📌 NOTE
"XX" refers to your PC's user account name, e.g., Win User ID: mk12823.
If you forget your User ID, check under "Settings" => "Accounts".
- Delete Cache Files:
- Right-click on the "Cache" folder and delete the entire "Cache" folder.
- Restart XCS to check if the issue is resolved. If the software still fails to launch, proceed to the next step.
For macOS:
- Navigate to Cache Directory:
Click on the top-right search icon. Copy-paste the following path and replace "XX" with your macOS User ID before hitting the "Enter" key on the keyboard.
/Users/XX/Library/Application Support/xcs
📌 NOTE
"XX" refers to your macOS's user name, e.g., macOS user name: makeblock
If you forget your User Name, check under "System Settings" => "Users & Groups".
- Delete Cache Files:
- Right-click on the "Cache" folder and delete the entire "Cache" folder.
- Restart XCS to check if the issue is resolved. If the software still fails to launch, proceed to the next step.
Step 3: Delete XCS "exts" folder
For Win:
- Navigate to Exts Directory:
In the File Explorer's address bar, copy-paste the following path and replace "XX" with your Windows User ID before hitting the "Enter" key on the keyboard.
C:\Users\XX\AppData\Roaming\xcs
📌 NOTE
"XX" refers to your PC's user account name, e.g., Win User ID: mk12823.
- Locate "Exts" Folder:
Identify the "exts" folder as shown below.
- Delete "Exts" Folder:
- Right-click on the exts folder and delete the entire folder.
- Restart XCS to check if the issue is resolved.
- If the software still fails to launch, proceed to the next step.
For macOS:
- Navigate to Exts Directory:
Click on the top-right search icon. Copy-past the following path and replace "XX" with your macOS User ID before hitting the "Enter" key on the keyboard.
/Users/XX/Library/Application Support/xcs
📌 NOTE
"XX" refers to your macOS's user name, e.g., macOS user name: makeblock
If you forget your User Name, check under "System Settings" => "Users & Groups".
- Locate "Exts" Folder:
Identify the "exts" folder as shown below.
- Delete "Exts" Folder:
- Right-click on the exts folder and delete the entire folder.
- Restart XCS to check if the issue is resolved.
- If the software still fails to launch, proceed to the next step.
If the issue persists
If none of the above solutions resolve the problem, please provide a video or screenshot of the issue when attempting to open XCS, and contact xTool Customer Service for further assistance at support@xtool.com.
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