Issue Description

When using the distant-view camera for positioning, if the positioning accuracy deviates by more than 1 mm during flat machining of the cutter bar while the workpiece is centered in the processing area, please refer to the troubleshooting steps below.

(Camera positioning error refers to the deviation between the position of the processed elements in the image captured by the Studio software and their actual processing positions on the pattern. This error cannot be completely avoided and is directly related to the material's flatness. Please first verify whether the camera positioning error is significantly off. If the error is not significant, no action is required.)

Troubleshooting procedures

1. Check Material Flatness: Ensure the material is flat, without warping or deformation.
2. Check Slat Installation: Ensure the slats are properly installed and level.
3. Check Camera Module: Ensure the distant-view camera module is securely fastened; if loose, tighten the screws.

If the deviation persists after these inspections, it indicates the need for distance-view camera calibration. Please follow the calibration procedure below.

Calibration tools

• Windows/macOS computer
• Acrylic sheet (300*300*3mm) * 2
• A4 paper * 3
• Masking tape

Calibration procedure

Step 1: Access calibration mode

1. Click on the gear icon in the upper-right corner to access Device settings.
2. Based on your computer's operating system, press the corresponding keyboard shortcut to load the Distance measurement option:
3. • For Windows: Ctrl+Shift+C
   • For macOS: Command+Shift+C
     
3. Locate the Distant-view camera and click on Calibrate.

Step 2: Set up materials

1. Install all slats onto the device.
2. Place 2 acrylic sheets on the slats and attach 3 sheets of A4 paper to the acrylics.
3. Secure the paper with white tape and ensure the paper covers all the acrylic sheets as smoothly as possible (refer to the image below). The higher flatness of the paper will result in greater calibration accuracy.
4. Click Next to proceed.

Step 3: Begin calibration

1. Hit the physical button on the laser device to initiate the calibration file processing.
    
2. Await the processing to complete.

Step 4: Verify calibration results

Once processing is completed, xTool Studio will automatically assess the calibration accuracy.

• If successful, a Calibration done message will appear.

• If calibration fails, repeat the steps above to recalibrate.

If None of the Above Works

Please follow the steps:

Step 1: Disable the Background brightness increase and adjust Fill light brightness to 50%.

Step 2: Go to Distant-view camera to calibrate the distant-view camera. Click Restore.

Step 3: Restart the device and computer.

(1) Restore factory settings, and restart the device and computer before proceeding with calibration.

(2) Prepare a piece of paper.

Before calibration, ensure the paper is flat. Secure the edges of the paper with white tape to keep the central area taut and prevent bulging, as shown below (Note: the paper must be blank and unprinted).

(3) Then proceed with camera calibration.

Step 4: Adjust the fill light brightness.

(1) If the calibration process still indicates calibration failure, adjust the brightness up or down based on the actual calibration conditions.

(2) Draw the curtains and turn off the ambient lights.

(3) Then recalibrate.

Step 5: Check the calibration result

(1) After calibration is complete, restart the device and computer.

(2) Test whether the camera has been successfully calibrated.

If you follow the above steps and find that calibration is effective, but issues persist, continue proceeding the four steps above. This will ensure successful calibration.

Step 6: Collect the information

If calibration still fails after attempting the above five steps, please collect the information according to the following steps, and then contact xTool customer service.

(1) Connect the device via a USB cable, copy the link according to your operating system, paste it in your browser, and press Enter.

Please note that this method is compatible with the P2 and P2S running firmware version 010 or earlier. If you are using a P2S with a firmware version later than 010 and wish to use this method, refer to this tutorial to downgrade the firmware.

• For Windows: 201.234.3.1:8329/snap?stream =0&mode=origin
• For macOS: 201.234.4.1:8329/snap ?stream=0&mode=origin

(2) The browser will automatically capture images using the distant-view camera. The resulting images will have a fisheye shape (as shown below), which is normal. Observe whether the edges of the image are distorted or warped.

• If the image is distorted or warped, contact xTool after-sales service (support@xtool.com) for a new camera to replace.
• If the image is not distorted or warped, it indicates that the camera is functioning properly. Proceed to the next step.

(3) Follow the steps below to obtain the tool file. After compressing the tool file, please send it to xTool after-sales service (support@xtool.com) by email.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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