Troubleshoot No Laser Device Found via Wi-Fi Connection
Updated Nov 15,2024
Updated Nov 15,2024

Issue description

  • If you have already configured the Wi-Fi network for your xTool laser device but it still doesn’t appear in the device list (with a message: “Can't find device connected through Wi-Fi”), please follow the steps below to troubleshoot this issue.

📌 Note
If your xTool device is not being detected during Wi-Fi configuration, please ensure that Wi-Fi has been configured properly. For more details, refer to Configure Wi-Fi for Your xTool Device via xTool Creative Space.

 

Troubleshooting

STEP 1: Verify Wi-Fi network consistency

Check if your computer is connected to the same Wi-Fi network as the xTool device.

  • If not, connect both the computer and device to the same Wi-Fi network.
  • If they are on the same network, proceed to Step 2.

 

STEP 2: Check Wi-Fi password

Verify if the Wi-Fi password for the configured network has been changed.

  • If yes, reconnect the device using a USB cable to reconfigure Wi-Fi.
  • If not, proceed to Step 3.

 

STEP 3: Check Wi-Fi frequency compatibility

The following xTool models only support 2.4 GHz Wi-Fi: F1 Ultra, F1, M1 Ultra, M1, D Series, S1, and P2 Series.

  • Check if your router is set to 2.4GHz.
    • If your router is set to 5 GHz, switch to 2.4 GHz.
    • If already set to 2.4 GHz, proceed to Step 4.

To verify your router's frequency:

  • For macOS:
    • Connect to your Wi-Fi network.
    • Navigate to the Wi-Fi icon on the top right bar.
    • Hold down the "⌥ Option key" and click on the "Wi-Fi icon".
    • A window will pop up.
    • Navigate to the "Channel" information where the text will display either 5 GHz or 2.4 GHz.


       
  • For Windows:
    • Connect to your Wi-Fi network.
    • Navigate to the Wi-Fi icon on the bottom right side of the screen.
    • Click on "Properties".
    • The "Settings" window will pop up. Scroll down to the "Properties" section.
    • The "Network band" will indicate whether the frequency is 5 GHz or 2.4 GHz.

 

STEP 4: Check network conditions

Assess your network connection quality:

  • If the network is weak, switch to a network with a better signal.
  • If the connection is stable, proceed to Step 5.

 

To evaluate your network conditions:

  • For Windows:
    • Connect your xTool laser device via USB.
    • Go to Device Settings > Basic Info to check the previously configured IP address.


       
    • Access "Command Prompt".


       
    • Enter ping [IP address] to check the network connection.


       
    • If the response time exceeds 150ms, this indicates a weak network connection.
  • For macOS:
    • Connect your xTool laser device via USB.
    • Go to Device Settings > Basic Info to check the previously configured IP address.
    • Access "Terminal".


       
    • Enter ping [IP address] to check the network connection.


       
    • If the response time exceeds 150ms, this indicates a weak network connection.

 

STEP 5: Check for proxy settings

Ensure your computer is not using a proxy, as this can interfere with device detection.

  • If a proxy is enabled, turn it off and try connecting again.
    • On Windows, navigate to Settings > Network & internet > Proxy to check and adjust settings if needed.
    • On macOS, navigate to Settings > Network > Wi-Fi > Details > Proxies to check and adjust settings if needed.
  • If no proxy is enabled, continue to Step 6.

 

STEP 6: Update xTool Creative Space (XCS)

If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).

  • If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
  • If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.

 

Additional steps:

If none of the above steps resolve your issue:

  • Try restarting both your laser device and xTool Creative Space (XCS).
  • Alternatively, you may resort to a USB cable connection for operation.

If none of these steps resolve your issue, please contact xTool Customer Service at support@xtool.com for further assistance.

     
 
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