Troubleshooting

#1 Check the Pre-filter tray & Cyclone tray

• Remove and Inspect: Pull out the Cyclone tray and Pre-filter tray to inspect for blockages.
  1. If the Cyclone tray is blocked, clean it thoroughly before rebooting the purifier to check if the issue persists.
  2. If the Pre-filter tray is blocked, replace the pre-filter before rebooting the purifier to check if the issue persists.
     
• Check Filter Lifespan: In the "Device settings" under the "Accessory Information" tab, check if the pre-filter's lifespan is exhausted.
  • If exhausted, replace the pre-filter before rebooting the purifier to check if the issue is resolved.
    
    
• If this does not resolve the issue, proceed to the next step.

#2 Check airflow inlet & outlet for blockages

• Detach the exhaust pipes at the airflow inlet and outlet to check for blockages.
• If blockages are found, clean them promptly before rebooting the purifier to check if the issue persists.

If the problem remains unresolved after following the above steps, please contact xTool Customer Service at support@xtool.com. Include a detailed description of the issue and a list of the troubleshooting results you have already attempted for further assistance.

Help us improve

If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.

Still need help?

If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” button in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.