About this guide

This document is designed to assist users in efficiently resolving issues with their xTool Smart Press, Smart Press Platform, Mini Press, and Smart Control by providing essential information required for technical support. By following the instructions in this guide, you will learn how to garner critical information, i.e. serial number (SN).
This information will enable our technical support team to diagnose and address problems more effectively, ensuring a smoother and faster resolution process.

What we need

xTool Smart Heat Press All-in-One Kit

Locate the whole kit's SN on the package label.

xTool Smart Press

Locate Smart Press’s SN on the label in the notch for the connection block.

xTool Mini Press

Locate Mini Press’s SN either on the package label or on the label attached to its connection cable.

xTool Smart Press Platform

Locate Smart Press Platform's SN on the package label.

xTool Smart Control

Locate Smart Control's SN on the package label.

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If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.

Still need help?

If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” button in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.

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Help Ticket

Use this help ticket to submit your issue. We will respond within 1 business day

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