What do we need

XCS software version

1. Within xTool Creative Space 2.0 (XCS), navigate to the top left corner and click the X icon to locate “Settings”.
   
2. In the “xTool Creative Space settings”, locate the “About XCS” tab where you may find your current software version.

• The current software version is delineated below.
  

Firmware version

1. Within xTool Creative Space 2.0 (XCS), click the gear icon on the top right corner.
2. Navigate to the "Basic info" tab and scroll down the list to access your firmware version.

XCS project file

To export the XCS processing file, follow these steps:

1. Click the X icon in the top left corner.
2. Navigate to the “File” section.
   
3. Select “Save as…” to save the XCS project file.
   

• This file includes important information such as processing mode and parameters that you are engaging to help us better identify the cause of the issue.

Log file

1. Click the gear icon in the top right corner.
2. Navigate to the “Working info” tab, where you will find the “Export” button next to “Work Log”.
   
3. In the directory where the log file is saved, locate the “xcs_m1ultra_log” file folder and compress it before forwarding it to xTool Customer Service. This is the log file we need.

Machine serial number (SN)

• Find your M1 Ultra’s serial number (SN) on the label located at the back of the machine (see the image below).

PC specification

View your computer system information by following these instructions:

For Windows users：

1. Press the "Win + R" keys to open the Run command window.
   
2. Type "dxdiag" in the search field and click OK.
   
3. The system information will appear in the pop-up window as below.
   

For Mac users：

1. Choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)
2. Click About on the right, then click System Report.

Laser module serial number (SN)

• Locate the laser module’s serial number (SN) on the module itself (refer to the image below).

Ink module serial number (SN)

• Locate the ink module's serial number on the label of its package.

Ink cartridge serial number (SN)

• Locate the ink cartridge's serial number on its top.