Issue description
After connecting M1 Ultra to xTool Creative Space (XCS), if you see a pop-up error message displaying "Y-axis homing failure (error code: M23 S141)" while the indicator light turns red and the buzzer sounds the alarm three times consecutively, this indicates a Y-axis reset failure. Please consult this guide for troubleshooting advice.
Why does it happen
- The cable connection between the Y-axis motor and the main control board is loose.
- The Y-axis motor may be malfunctioning.
- The Y-axis movement along its guide rails may be obstructed.
How to fix it
#1 Replug the connection cable
- Power off M1 Ultra.
- Follow the video tutorial below to remove the main control board shield (on the video progress bar from 0:00 - 1:34).
- Inspect the connectors on the Y-axis motor for any loose connections. If any, secure them properly.
- Reboot M1 Ultra to check if the machine resumes proper operation.
- If the issue persists, proceed to the next step.
#2 Replace the Y-axis motor
- Power on M1 Ultra.
- Gently try to push the processing module along the Y-axis to inspect:
- If the module slides smoothly, it suggests the Y-axis motor is working properly. Proceed to the next step.
- If it barely budges, it indicates a possible X-axis motor malfunction. Please replace the X-axis motor. Please contact xTool Customer Service at support@xtool.com for further assistance. Include a detailed description of the issue, your recipient information, and a list of the troubleshooting results you have already attempted to help us determine the appropriate course of action promptly.
#3 Clear the Y-axis guide rail
- Power off M1 Ultra.
- Manually move the processing module along the Y-axis guide rails back and forth.
- Check for any obstructions along the Y-axis guide rails (refer to the images below) that might hinder the movement of the processing module.
- If obstructions are found, follow the video tutorial below to disassemble M1 Ultra's casing and clear the obstructions from the Y-axis guide rail.
- If the issue persists despite following the above steps, please contact xTool Customer Service at support@xtool.com. Include a detailed description of the issue and a list of the troubleshooting results you have already attempted for further assistance.
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