How to fix it

#1 Clear the X-axis guide rail

1. Check for any obstructions along the X-axis guide rail (refer to the image below) that might hinder the movement of the processing module.
2. If any, remove them from the guide rail.
3. If not, proceed to the next step.

#2 Replug the connection cable

1. Power off M1 Ultra.
2. Inspect the connection cable between the X-axis motor and the main control board for any signs of poor contact or damage.
3. If poor contact is found, reconnect the wires. Reboot the machine to check if it resumes working properly.
4. If the machine does not resume operation or the wires are obviously damaged, please contact xTool Customer Service at support@xtool.com for further assistance, including a detailed description of the issue and a list of the troubleshooting results you have already attempted.

#3 Replace the X-axis motor

1. Power on M1 Ultra.
2. Gently try to push the processing module along the X-axis to inspect:
3. If the module slides smoothly, it suggests the X-axis motor is working properly. Proceed to the next step.
4. If it barely budges, even after reconnecting the cable between the X-axis motor and the main control board, it indicates a possible X-axis motor malfunction. Please contact xTool Customer Service at support@xtool.com for further assistance, including a detailed description of the issue, your recipient information, and a list of the troubleshooting results you have already attempted to help us determine the appropriate course of action promptly.

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