Issue description

How to fix it

#1 Use suitable material

1. Check if the material (placed beneath heat-transfer paper) to be transferred has a slick surface with a firm texture.
2. If so, please switch to a material with a rough surface and soft texture, such as kraft paper or textured paper.
3. If this is not the case, proceed to the next step.

#2 Flatten foil paper

1. Check if the foil paper is smooth and even.
2. If not, ensure that the baseplate, material, and foil paper are all smooth and even.
3. If this is not the case, continue to the next step.

#3 Secure foil paper

1. Fully secure the foil onto the material to prevent any movement during the transfer process.
2. If this does not resolve the issue, move to the next step.

#4 Adjust processing parameters

1. Check if processing parameters are appropriate.
2. If not, adjust the processing parameters.
3. For built-in materials, it is wise to select recommended parameters according to your to-be-processed material.
4. For non-built-in materials, establish optimal parameters through trial and error by making full use of the material test array feature with xTool Creative Space (XCS).
   
5. If the issue persists despite following the above steps, please contact xTool Customer Service at support@xtool.com. Include a detailed description of the issue and a list of the troubleshooting results you have already attempted for further assistance.

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