Troubleshooting

Scenario 1: slight misalignment

ACTION: Adjust the baseplate

1. Use the gap that naturally exists during baseplate installation to make minor adjustments.
2. Shift the baseplate to align the crosshair as closely as possible with the corner of the white frame mark on the baseplate.

Scenario 2: severe misalignment

ACTION: Contact xTool Customer Service

• If the misalignment is significant and cannot be corrected through minor adjustments, proceed to the next section for issue submission.

Relevant resources
- Troubleshoot Red Crosshair Misalignment Between XCS Canvas and Laser Module for M1 Ultra

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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