Issue description

When you encounter "ERR 004"/"ERR 005" on Smart Control during Smart Press or Mini Press operation, with its light indicator (see the images below) flashing red and the buzzer alarming, consult this guide for advice.

Causes

These errors indicate that the heating plate temperature is abnormal or excessively high.

Troubleshooting

Step 1: Halt operation & power off

• Immediately stop the heating process and disconnect the power supply to prevent any further temperature increase.
• Follow the next step to further troubleshoot.

Step 2: Further investigate

ERR 004 Specifics:

• The temperature of the heating plate has exceeded 215°C (419°F).
• This may be due to:
• • Uncontrolled Heating: High temperature may cause the heating to become unmanageable.
  • Incorrect Power Supply Voltage: Using an incorrect voltage may result in excessive power, leading to abnormal temperature rise.
• Action required:
• • Disconnect the power supply immediately.
  • If the issue is due to incorrect voltage, verify if the power supply voltage meets the machine’s power specifications. Use a multimeter to check the voltage if necessary.
  • If the issue persists, contact xTool Customer Service for further assistance. Include the serial number (SN) of your machine, a video demonstrating the issue, the result of this troubleshooting step, and your delivery information to help us determine the most appropriate course of action promptly.

ERR 005 Specifics:

• The heating plate temperature exceeds 205°C (400°F) for more than 5 minutes.
• This may be due to:
• • Uncontrolled Heating: Prolonged high temperatures may lead to the heating becoming unmanageable.
• Action required:
• • Immediately disconnect the power supply.
  • Contact xTool Customer Service for further assistance. Include the serial number (SN) of your machine, a video demonstrating the issue, and your delivery information to help us determine the most appropriate course of action promptly.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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