What you see

The ink module moves along the processing path when processing materials, but no ink is being dispensed.

What to do

#1 Secure the ink cartridge

Ensure that the left and right latches are secured to lock the cartridge in place properly.

#2 Remove the cover of the ink cartridge

Ensure you remove the cover as shown in the image below before proceeding.

#3 Check for poor contact of the cartridge contacts

Verify if the contacts are making poor contact. Please use a cotton swab with a small amount of alcohol to gently wipe the contacts and then try again.

#4 Check for ink coagulation

• Refer to the video tutorial below for ink cartridge maintenance.

• If the ink coagulation is severe, immerse the ink nozzle in a small quantity of warm water for 2-3 minutes, then dry it and attempt printing once more.

Note: The first print after nozzle maintenance may have uneven ink. Please conduct a test processing before proceeding with the actual printing.

#5 Check for depleted ink

• Check if the ink is used up. If so, replace it.
• Note: One cartridge can theoretically print up to 20 full pages of standard A4 patterns.

#6 Replace the ink cartridge

If the above does not work, the ink cartridge may be faulty. Please contact xTool Customer Service at support@xtool.com for further assistance.

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