Troubleshooting

To resolve the issue, first ensure that the ink cartridge can dispense ink properly. The ink module controls ink flow through contact with metal contact pins (refer to the image below) on the cartridge. Each pin corresponds to a specific function. If one or more pins have poor contact, this may result in missing colors, partial color bands, or no ink output. A clogged ink cartridge may also prevent ink from being dispensed.

 

Step 1: Test the ink module

• Ensure the cover is removed before processing.
   

• Perform an ink module printing test and check for the three color bars in the test result.
• If no ink is dispensed, press the ink cartridge with a clean non-woven cloth to ensure normal ink printing before proceeding with this step.

 

Step 2: Ensure locked slide latches

1. Ensure both side latches are locked into place (refer to the images below).
2. If this does not resolve the issue, proceed to the next step.

Step 3: Clean the metal contact pins

1. Use a cotton swab or clean non-woven cloth with a small amount of alcohol to gently wipe the contacts. 
2. Check for any damage to the ribbon cable. If any, contact xTool Customer Service for further assistance.
3. If the issue persists, continue to the next step.

Step 4: Raise the ink cartridge

• If the above solutions do not resolve the issue, place a paper or silicone pad approximately 0.5mm thick inside the ink cartridge container, covering as much of the container as possible. 

• If the problem persists, loosen the four screws on the ink cartridge container counterclockwise by one turn.

• If the issue still cannot be resolved, please contact the xTool Customer Service for further assistance.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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