When processing materials with the machine, the laser module moves along the processing path, but you may not see any laser coming out of the laser module. Please follow the instructions below for troubleshooting.
Check the power settings in XCS and see if it is too low. Adjust the power and attempt processing again.
![]() |
The laser module is malfunctioning and should be considered for replacement with a new one.
If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.
If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” button in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.
Copyright © 2025 xTool All Rights Reserved.