What you see

After powering on M1 Ultra and connecting it to a computer using a USB cable, the device name does not appear in the "Device list" under the USB option in xTool Studio.

What to do

#1 Update xTool Studio

Possible cause: The xTool Studio software version is outdated.

Solution:  Please check the current software version. If it is below version 2.0.117, download the latest version from the xTool official website: https://www.xtool.com/pages/software#1

#2 Check the driver

Possible cause: The required drivers (gd32 driver and RNDIS driver) are not installed.

Solution: Check Developer mode in software settings to verify if drivers are installed. If not, install the gd32 and RNDIS drivers.

#3 Disable the VPN

Possible cause: VPN software is active.

Solution: Disable the VPN and attempt the connection again.

#4 Check the USB cable connection

Possible cause: USB cable is not properly connected.

Solution: Ensure the correct connection of the USB cable.

#5 Check the Ping (Windows only)

Possible cause: Ping functionality is disabled, typically by firewall settings (e.g., Norton).

Solution: Enable Ping permissions in firewall settings.

#6 Check the SIP (Mac Only)

Possible cause: macOS System Integrity Protection (SIP) is enabled.

Solution: Follow Apple's guidelines for your macOS version to disable SIP, then attempt the connection again.

#7 Replace the USB cable

Possible cause: The damaged USB cable.

Solution: Replace the damaged cable with a new double-end USB C cable and ensure compatibility with the ports.

#8 Check for the damaged main control board

Possible cause: The main control board is damaged.

Solution: If none of the above works, provide the device SN and a video showing LED indicator changes on the left side of the button after powering on to the xTool support team for further assistance.

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