What you see
After powering on M1 Ultra and connecting it to a computer using a USB cable, the device name does not appear in the "Device list" under the USB option in XCS.
What to do
#1 Update xTool Creative Space
Possible cause: The xTool Creative Space (XCS) software version is outdated.
Solution: Please check the current software version. If it is below version 2.0.117, download the latest version from the xTool official website: xTool Creative Space: Software Download for All xTool Machines
#2 Check the driver
Possible cause: The required drivers (gd32 driver and RNDIS driver) are not installed.
Solution: Check Developer mode in software settings to verify if drivers are installed. If not, install the gd32 and RNDIS drivers.
Note: The CH340 driver is intended for D series machines and is not required for M1 Ultra.
 |  |
#3 Disable the VPN
Possible cause: VPN software is active.
Solution: Disable the VPN and attempt the connection again.
#4 Check the USB cable connection
Possible cause: USB cable is not properly connected.
Solution: Ensure the correct connection of the USB cable.
#5 Check the Ping (Windows only)
Possible cause: Ping functionality is disabled, typically by firewall settings (e.g., Norton).
Solution: Enable Ping permissions in firewall settings.
#6 Check the SIP (Mac Only)
Possible cause: macOS System Integrity Protection (SIP) is enabled.
Solution: Follow Apple's guidelines for your macOS version to disable SIP, then attempt the connection again.
#7 Replace the USB cable
Possible cause: The damaged USB cable.
Solution: Replace the damaged cable with a new double-end USB C cable and ensure compatibility with the ports.
#8 Check for the damaged main control board
Possible cause: The main control board is damaged.
Solution: If none of the above works, provide the device SN and a video showing LED indicator changes on the left side of the button after powering on to the xTool support team for further assistance.
Help us improve
If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.
Still need help?
If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” button in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.
Telephone
Email
Service Time