Issue description

You may see a pop-up message near the top of the screen that says the auto-measure failed. Or you may notice that the thickness value measured deviates by more than 0.5mm from the actual thickness.

Troubleshooting

During the automatic distance measurement process, if you adjust the laser module using physical buttons (manual focus) or click the reset function in the device settings, the automatic measurement process will stop. Therefore, please do not press any buttons on the controller during automatic distance measurement. 

#1 Perform second calibration

During the second calibration, if the values are entered incorrectly, it may lead to inaccurate automatic measurements in future use. Please check if you did the calibration correctly. For details, please see this guide.
 

#2 Place the material correctly

The automatic distance measurement requires placing the material on the blue focus point. If the material is not placed correctly, automatic focusing may fail or may be inaccurate.

#3 Use compatible materials

This function is not suitable for transparent, semi-transparent, reflective, fluffy (cotton), or light-absorbing (black acrylic) materials. Please make sure the material is compatible.

Tip: You can place or wrap a thin, easily visible material over the surface to help with automatic distance measurement.

#4 Secure the connection

The device needs to take photos and send them to XCS for image processing. If the device is disconnected or the Wi-Fi network is slow, the image transmission may fail, leading to automatic focusing failure.

Help us improve

Still need help?