Account Center

1. How do I sign up for an account on the SMB platform?
Visit the official website of the SMB platform and fill in account information as instructed to sign up for an account.

2. How do I create a shop on the platform? 
After you sign up and log in to your account, the platform will prompt you to create a shop. You can upload a profile photo, name your shop, and describe it to complete the creation.
 
3. How do I list my products?
You can list products created by yourself or go to Explore > Product Template to list a product with just one click. Whether you list your own products or use our product templates, do not forget to modify or customize them before publishing them.
 
4. Do I need to pay any fees?
You are free to sign up accounts, create shops, and list products. Product templates and popular objects are time-limited free offers. You may need to pay for some advanced functions or promotion services. For details about fees, see the notice of the platform.
 
5. Does the platform provide any professional design templates?
Yes, the platform provides professional project templates and documentation to help you design products, list products, and run your business. You can find useful tools on the shop management page.
 
6. What types of products can I sell on the platform?
You can publish and sell various products, including but not limited to handicrafts, clothing, and digital products.
 
7. Can I customize products on the platform?
Absolutely yes. The SMB platform encourages and supports customization. Before showing your products to customers, you can use the customization tool provided on the platform to customize the products based on your preferences.
 
8. How do I interact with other shop owners and find opportunities for cooperation?
You can use the social communication function of the platform to join the Facebook community and contact other shop owners. You can discuss, communicate, and seek cooperation with them.
 
9. How does the platform guarantee the security and reliability of my transactions?
A secure and reliable trading environment has been set up on the platform. It adopts multi-layer security measures to ensure the security of users' funds and information.
 
10. How do I check and process orders?
Choose Orders from the left-side panel. You can find all the orders and process them, such as reviewing an order, confirming payment status, and editing delivery information. 
 
11. Does the platform provide any tutorials to help me use it?
Yes, you can find detailed instructions and tutorial videos on the top banner or in the help center.
 
12. Can I use the SMB platform on my mobile phone?
The SMB app is available for mobile devices. You can manage your shop, check orders, and conduct transactions anytime anywhere on your iPad or computer, and your customers can customize and place their orders on a mobile phone, iPad, or computer.
 
13. Does the platform support multiple languages and currencies?
Currently, the platform is available only in the USA and supports only English and transactions with US dollars.
 
14. Can I contact my customers directly on the platform?
The SMB platform is an advanced Customer-to-Manufacturer (C2M) platform that provides customization services. You can contact your customers to confirm their customization before they place orders. We encourage your communication and provide reliable tools for this. You can keep in touch with your customers through emails, Facebook, and other social media.
 
15. How do I deal with refund and return requests?
Personalized customization is a special production process. Each product is customized, and therefore cannot be returned or refunded currently. To avoid loss, you are advised to confirm your customization and other information with the shop before placing an order.
 
16. How do I set the shipping costs and delivery methods?
Choose Settings on the left-side panel. You can set the shipping costs policies and the supported delivery methods, which will be displayed on the customers' order submission page.
 
17. How do I participate in the marketing campaign of the platform?
Check the promotion and marketing campaign pages regularly. You can get to know and participate in the promotion and cooperation activities.
 
18. Can I set special offers and discounts in my shop?
Yes, you can set special offers and discounts in marketing campaigns to attract more customers and thus increase sales.
 
19. Can I work with other shops to launch joint promotions on the platform? 
Yes, you can find other shops in the community and work with them to launch joint promotions. Together, you can expand your customer bases.

These FAQs will help you better understand and use the SMB platform. If you have any other questions, feel free to contact our customer service team anytime.