This article applies to:

What You See

You may see a pop-up error message on XCS after clicking "Framing" or "Process", showing "The operation access control key is not inserted. Please insert the key properly on the device".

Why It Happens

What to Do

• Check if the key is inserted on the main control board.
• If not, look for the key in the machine's package and insert it into the board.
• If it's already there, unplug the cable and reseat it again to ensure a secure connection.

Contact Us

If none of the above works, please collect the info according to this guide and contact support@xtool.com for further assistance.