Issue Description

When you want to mark the coordinates on a curved surface for measurement density, you may see a pop-up error message as shown below:

#1 Check if your material is supported

• Adjust the placement angle of the material or replace it.
• Only smooth surfaces with an angle lower than 45 degrees are supported.

#2 Check the properties of the material

• Highly reflective, transparent, or dark black materials will affect the measurement.
• Please replace the material or apply a coating on the material before measuring.

#3 Check the measurement range

If none of the above works

If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at: support@xtool.com.