Issue description

After the XCS launch or during its regular operation, the software gets unresponsive, stuck, or displays a blank screen, and you have to resume its functionality to restart the software.

#1 Check the computer performance

Refer to the table below to check if your computer meets the performance requirements or try with another computer.

#2 Reduce the import file size

1. Check the size of the imported file. In case the file is large, edit and adjust its size before processing.
2. Go to software settings to lower the resolution quality of vector images.
3. If needed, you can send the file to xTool support team for further analysis.

#3 Clear the cache

1. Exit XCS;
2. Access the folder where the cache file is saved ("XXXX" indicates the username):
3. For Windows: C:\Users\XXXX\AppData\Roaming\xTool Creative Space\Local Storage
4. For macOS: /Users/XXXX/Library/Application Support/xTool Creative Space
5. Delete all files in the "Local Storage" folder.
6. Restart XCS.

If none of the above works

If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at: support@xtool.com.